Andrew Kinnaird Email and Phone Number

Teach Employability Skils to Traineeship learners which enables them to secure a month-long work experience position at IBM.Tutor NVQ Framework Apprentices in their 20% off the job training.Provide wrap around support for all the learners in my classes.Run ICT Level 1/2 for those Apprentices who need to achieve this extra qualification as part of their NVQ.

• Deliver high quality Employability sessions to 16-24 year olds, who are out of education, work, or training.• Deliver KPI’s to a high standard, enabling learners to have the best chance of progressing onto year-long apprenticeships.• Assess and mark work, giving learners feedback in the process, helping them to improve their writing and thinking skills. This in turn helps them to be work-ready.• Engage young people and inspire them to have higher aspirations that their current… Show more • Deliver high quality Employability sessions to 16-24 year olds, who are out of education, work, or training.• Deliver KPI’s to a high standard, enabling learners to have the best chance of progressing onto year-long apprenticeships.• Assess and mark work, giving learners feedback in the process, helping them to improve their writing and thinking skills. This in turn helps them to be work-ready.• Engage young people and inspire them to have higher aspirations that their current situations often don’t allow for Show less

• Coordinating and overseeing the day-to-day running of the Customer Services Department. Organising a customer focused team, dealing with customer queries, giving advice. Oversee the physical process of picking and packing orders.• Oversee the development of the team, setting goals and targets in twice-yearly appraisals.• Manage stocking of third party titles, and support the marketing team with sales in a variety of ways, including account managing, and taking products to market… Show more • Coordinating and overseeing the day-to-day running of the Customer Services Department. Organising a customer focused team, dealing with customer queries, giving advice. Oversee the physical process of picking and packing orders.• Oversee the development of the team, setting goals and targets in twice-yearly appraisals.• Manage stocking of third party titles, and support the marketing team with sales in a variety of ways, including account managing, and taking products to market through social media.• Manage the booking in of adverts for a bimonthly publication, liaising with customers and the editorial team.• Support the Directors in regular management meetings, helping to set attainable company-wide, commercial goals. Drawing up reports, managing a department budget, and also showing cost saving initiatives.• Reported into the Commercial Director Show less

•Managed a section of the ladieswear team as a trainee manager, and the Childrenswear team as a qualified manager. •My main responsibilities were delivering excellent customer service, sales targets against previous years figures, and manage a team of 15. Additionally, I had to integrate seasonal staff to the main team over peak trading.•Oversaw biannual stock taking, making sure the team were in place to deliver an accurate stock check, in line with the business’… Show more •Managed a section of the ladieswear team as a trainee manager, and the Childrenswear team as a qualified manager. •My main responsibilities were delivering excellent customer service, sales targets against previous years figures, and manage a team of 15. Additionally, I had to integrate seasonal staff to the main team over peak trading.•Oversaw biannual stock taking, making sure the team were in place to deliver an accurate stock check, in line with the business’ expectation.•Delivered KPI’s to an achieving standard, including a personal mystery shop score of 95%•Managed staff critical paths. Set the teams goals at appraisals, including future training for key people wishing to progress in the business. Show less

•Progressed from a warehouse operative to Menswear floor coordinator, as part of the Marks & Spencer career path.•Main duties as a warehouse operative included opening/closing the building, unloading food & clothing stock on the early morning deliveries, helping out with Health & Safety requirements.•Was promoted to Menswear Coordinator in April 2008. Moved from a small store in Dorking to a top 50 store in Kingston.•Assisted in delivering management goals, managing day-to-day… Show more •Progressed from a warehouse operative to Menswear floor coordinator, as part of the Marks & Spencer career path.•Main duties as a warehouse operative included opening/closing the building, unloading food & clothing stock on the early morning deliveries, helping out with Health & Safety requirements.•Was promoted to Menswear Coordinator in April 2008. Moved from a small store in Dorking to a top 50 store in Kingston.•Assisted in delivering management goals, managing day-to-day staffing on the shop floor, and delivered high customer service. Show less