•Recruited and managed 300+ volunteers for IRC’s six departments•Provided support and trainings for 5 volunteer supervisors •Increased the number of volunteers at the IRC by organizing and hosting weekly informational orientations, conducting outreach, and giving presentations to university classes and community members•Recruited 60 volunteers to prepare tax returns, leading to more than $4.4 million in return to clients•Organized Volunteer Appreciation events to bolster community engagement and recognize outstanding volunteers through various social media platforms•Wrote analytical reports on each quarter, pulling data from 10 different volunteer reports using CRM software Salesforce•Managed five-week summer IRC Youth Ambassador Program for local high school students – Developed curriculum, taught lessons; interviewed, hired and trained interns to assist in classroom instruction•Developed and maintained close working relationships with local universities and other nonprofits

Supported administrative through general office tasks and as a point of contact for clients. Created and maintained databases of client case information. Managed case manager and client appointments. Received incoming calls and routed them appropriately.

Inputed surveys completed by unsheltered homeless across San Diego for the We All Count annual homeless census to be reported to the federal government.

Worked at various locations in a food court setting providing customer service. Conducted weekly inventory and managed incoming orders for two locations. Catered large events for high profile university faculty and managed large functions.