Andrew Lang Email & Phone Number

Greater Bristol Area, United Kingdom

Identify and source parts to issue to engineers via the use of online portals.Ensure all deliveries are received correctly, checked, and allocated to stock daily.Spare Part - Quoting parts, raising purchase orders & invoices.Annual Stocktaking,Dispatching goods by courierVan stock replenishmentProcessing and completing warranty claims.Delivering excellent customer service both in person and over the phoneDaily administrationAny other duties commensurate with the grade and post and as required.

Pontypool, Wales, United Kingdom

Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities.Use the Citizens Advice AdviserNet website to find, interpret and communicate the relevant information.Research and explore options and implications so that clients can make informed decisions.Refer internally or to other specialist agencies as appropriate.Ensure that all work conforms to the bureau's office manual and the Advice Quality Standard / Legal Aid Agency's Quality Mark / other funding requirements, as appropriate.Ensure that work reflects and supports the Citizens Advice service's equality and diversity strategy.Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.

Cardiff, Wales, United Kingdom

New business calling and meeting schools.Advertising positions.Arranging and interviewing candidates and placing candidates against opportunities.Contract negotiation, and ongoing customer service with both the school and the teacher/teaching assistant.Adhering to all safeguarding compliance.

Cardiff, Wales, United Kingdom

Duty manager duties including coordinating a variety of departments; Reception, gym floor, sales, and maintenance.Motivate and inspire team members to achieve KPIs, addressing employee complaints or performance issues as needed.Recruitment, training, and developing new hires to progress to management positions.Manage incoming membership inquiries and daily/weekly KPI's.Managing and resolving both customer and employee issues.Schedule regular maintenance and cleaning of facilities, meeting regularly with upper management to stay informed on company issues.Ensuring that security and safety regulations are met, prioritisation to ensure a safe environment for all stakeholders.Collaborated with management to assist in creating and managing club budgets.

Cardiff, Wales, United Kingdom

Complete telephone, digital and admin-based tasks to service customer queries.Ownership of customer problems, solving them at the first point of contact, and escalate when required, dealing with customer data ethically.Collaborate within the team to clarify facts, exchange information, or resolve inquiries and issues.Personally contribute to an environment where colleagues want to work and customers feel valued.Carry out a range of processing tasks and handling customer calls ensuring relevant productivity and quality measures are achieved for customers in line with specified processes and procedures.Provide a high-quality service to customers comprising of handling inbound & outbound calls and undertaking a range of processing tasks.

Swansea, United Kingdom

Increase membership sales, working to Daily/Weekly KPI’s including telephone calls, appointments, and prospect follow up.Implement monthly sales plan and complete monthly competitor analysis.Meets with customers in a sales environment to drive product sales and knowledge, creating relationships with local businesses and organisations.Generates new leads, Handle all incoming membership inquiries, making sales appointments with clients.Follows up with any clients to make sure that they are satisfied with the product.Teaches other sales consultants on how to make sales to potential consumers.

Cardiff, United Kingdom

Act as the point of contact for clients for digital management matters, managing a portfolio of accounts, building strong, long-term client relationships, and maintain frequent contact.Set digital strategies for assigned customers, considering their specific requirements, Suggest, design, and implement digital projects.Address client queries effectively and in a timely manner, report on web performance metrics, and analyse digital campaign success.Dealing with all aspects of a campaign, maintaining and expanding relationships with existing clients.Delivering sales presentations to high-level executives, attending client meetings, and achieving sales targets.

Cardiff, United Kingdom

Operational manager duties, Co-ordinating a variety of departments; food and beverage, reception, gym floor, poolside and plant room, sales, and maintenance.Motivate and aspire team members to achieve KPIs, Addressing employee complaints or performance issues as needed.Recruitment, hiring, training, and developing new hires and membership consultants to progress to management positions.Manage incoming membership inquiries and daily/Weekly KPI's including calls, appointments, and prospects.Handling customer and employee issues, addressing customer issues and complaints.Schedule regular maintenance and cleaning of facilities, Meeting regularly with upper management to stay informed on company issues.Ensuring that security and safety regulations are met, Prioritisation to ensure a safe environment.Help management creates the budget, Helping management creates the budget.

Cardiff, United Kingdom

Oversee all front and back of the house restaurant operations, maintaining quality control for all food served.Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally.Project future needs for goods, kitchen supplies, and cleaning products; order accordingly.Oversee health code compliance and sanitation standards, Seeking ways to cut waste and decrease operational costs.Train new employees and provide ongoing training for all staff, and analyse staff evaluations and feedback to improve the customer’s experience.