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• Led and supervised a team of North American Customer Success Managers and Directors, enabling them to support and guide Astound's clients in achieving their business objectives through tailored solutions and strategic direction.• Responsible for delivering monthly, quarterly, and yearly quota targets: o FY2022 – 105% attainment on bookings quota and 115% attainment on revenue quota o Portfolio managed for numerous years consisting of 50 – 60 active B2B and B2C clients such as – The North Face, Saks.com, L’Oréal, Carters, Citi Group, Wells Fargo, Under Armour, Parts Town, AbbVie, Adidas, Intuit o The managed portfolio territory was North America.• Developed and executed client account plans, prioritizing client needs, aligning initiatives with company investments, and establishing clear action plans for success.• Robust experience with legal and commercial partnerships. Including contract language, pricing, and working with procurement and financial leadership teams.• Skilled in forecasting sales pipeline to provide strategic insights and support decision-making for management. Utilized data analysis and market trends to project future sales performance accurately and enable proactive resource allocation.• Led cross-functional team in successfully expanding into the LATAM market, resulting in double-digit revenue growth YOY, and spearheaded the growth of the Health and Life Sciences (HLS) vertical through strategic initiatives such as market analysis, design of relevant service offerings, and partnership development.• Acted as a trusted advisor to key accounts, customer stakeholders, and C-suite, expanding and enhancing long-term relationships.• Delivered thought leadership to guide clients in the digital space, staying ahead of industry trends and emerging technologies.

• Spearheaded a team of Client Success Managers and Directors, including staff management enhancements, optimized workload distribution, organizational strategy and deployment, comprehensive training programs, and conflict resolution processes.• Responsible for delivering monthly, quarterly, and yearly quota targets: o FY2021 – 125% attainment on bookings quota and 130% attainment on revenue quota o FY2020 – 130% attainment on bookings quota and 135% attainment on revenue quota o FY2019 – 102% attainment on bookings quota and 110% attainment on revenue quota o The managed portfolio territory was North America• Oversaw the customer lifecycle experience by taking ownership of a diverse portfolio of customers, guiding and managing relationships through all lifecycle phases.• Accountable for the holistic management of the client base, encompassing revenue generation for the Astound SaaS "Configure ID" solution. This is a product personalization platform for brands, enhancing customer loyalty and revenue while boosting conversion rates and overall value. o Configure ID solution portfolio consisted of 20 – 30 active B2C accounts such as – Ralph Lauren, Kendra Scott, Hydro Flask, PUMA, Louis Vuitton, Fender, Ray Ban, TOMS, Nixon Watches.• Enhanced project and client management operations by introducing process improvements that included refining financial reporting, introducing a more efficient internal client escalation protocol, and improving contract renewal tracking and management.• Directed client roadmap planning and financial tracking, offering detailed pipelines and forecasting for all accounts that facilitated effective resource planning and improved overall business financials.• Orchestrated the execution of client projects, improving key areas such as discovery, strategy development, user experience enhancement, visual design, and development.

• Served as the primary point of contact for all accounts on the Salesforce Commerce Cloud platform and oversaw business development, management of Technical Project Managers assigned to Salesforce projects, and overall partnership satisfaction. • Assumed responsibility for all aspects of the project and account management teams, including business development, project execution and delivery, and relationship management. • Overhauled and redeveloped brands’ digital landscapes, collaborating with clients and key executive stakeholders on project scopes across all digital solutions. • Reviewed and analyzed past and current projects to ensure the successful delivery of the company’s financial goals.

• Partnered with brands on building strategic operational solutions to evolve and develop their digital landscapes during each phase, including initial pitches, proposals, discovery, user experience, visual design, and development; ensured successful delivery of projects to revenue, margin targets, and client expectations.• Provided leadership and strategic coordination of resources needed to deliver business results through digital projects.• Orchestrated large-scale digital retail site development, expanding into the global marketplace, for brands such as Ralph Lauren, PUMA, HARMAN, North Face, and Nixon Watches.

• Provided strategic leadership and ownership to clients and projects, driving their business forward in the digital space. • Offered support to clients for their needs and goals by building strong relationships with them and enhanced customer experiences across digital mediums by consulting and developing digital strategies. • Handled critical and escalated issues, coordinating technical resources as needed. • Supervised successful project execution for the global expansion of numerous retail brands to grow their eCommerce footprint in new markets. • Strengthened strategic relationships with key technology partners to enhance digital solutions for clients. • Piloted the leadership and strategic coordination of resources needed to deliver business results through digital projects. • Navigated and managed large-scale digital retail site development, expanding into the global marketplace for brands such as Ralph Lauren, PUMA, HARMAN, North Face, and Nixon Watches.

• Headed cross-functional and cross-organizational teams, defining, designing, and building complex eCommerce websites.• Facilitated the translation of business requirements into functional and systems specifications in order to provide scope to multiple project teams.• Coordinated with clients to create business requirements, delivery roadmaps, and project plans to meet clients’ business strategies and goals.

• Improved marketing, business development, and strategy efforts for various internal business units, projects for Ralph Lauren’s in-house interactive agency.• Guaranteed that a consistent luxury brand image and standard were projected to all accounts.• Supervised complex digital installations for branded events, such as US Open kiosks, US Olympic projects, and outdoor digital projection mapping. • Ensured successful project deliverables, including legal contracts, budgets and project plans, liaising between third party-partners, internal teams, and clients.

• Built an assortment of line plans for multiple labels in partnership with design.• Implemented strategies to meet financial goals, organize the corporate merchandising calendar to ensure timely delivery of information to all departments within the company, and deliver presentations on assortment adoption, seasonal buys, and line openings.• Developed financial goals for department and worked closely with design and production teams to ensure all goals are met.

• Identified new business opportunities by compiling industry, competitor, and consumer research through cross-country trave while managing both the men’s woven shirt and graphic t-shirt departments.• Enhanced and built long term vendor relationships to ensure proper execution of programs and merchandise.• United multiple internal departments’ objectives to establish a cohesive line while maintaining the integrity and position of the brand.

• Cultivated client base growth and retention. • Navigated the Internet for prospective clients, procuring new business developments.• Trained various business sectors throughout the company by developing and conducting sales seminars.