Engaged clients to determine their business operation needs, and designed and implemented an information system that would assist in the management of everyday business decisions. Solutions included business planning, reporting, and evaluating tools, including operational reports and management dashboards.Clients included: Kimco, City of Houston, Harris Health Systems, Wellstar, Loma Linda University, The University of Virginia, Cooper Health, Greenville Health Systems, Scott & White

Responsible for the analysis of business operations and the provision of technical solutions that will improve operational efficiencies. Author of documentation throughout the project lifecycle, including business justification documentation, business and software requirements, and detailed design documentation. Managed development team to ensure compliance with requirements and schedule attainment.

Collaborated with clients to transform their business requirements into technical specifications for designers to implement. Managed the progression of the project through the project lifecycle. Supported the technical teams through testing and implementation phases. Proactively identified areas for improved marketing and operational efficiency.

Responsible for analyzing information systems and organizational functions. Designed and implemented business planning, reporting, and evaluation systems to assist management in everyday business operations. Trained clients in the effective use of management systems, tools, and their application to the business. Created Business Objects Universe, WebIntelligence and DesktopIntelligence Reports, and Xcelsius Dashboards. Clients included: The Carlyle Group, Pepsi Co, BP, and Texas Instruments.

Responsible for analyzing work processes, systems, organizational function and structures using interviews, observation, data and statistical analysis studies and techniques. Train clients in the effective use of management systems, tools, techniques, group problem solving and team building.Prepare written and oral feedback, presentation materials, critiques, systems documentation, process descriptions, evaluations, data summaries and reports. Assume the appropriate roles of counselor, facilitator, co-leader, presenter and/or trainer as required. Performed process improvements, maintenance management, inventory management, schedule attainment, downsizing, and forecasting analysis. Clients included: OldCastle Block Manufacturing, OldCastle Pre-Cast Manufacturing, and Alyeska Pipeline.

Responsible for the design and maintenance of proprietary mainframe software, as well as provided technical support for a user base of over 300. Effectively provided software, hardware, and networking support on Windows based operating systems.

Responsible for the design, maintenance, and implementation of all Installation and Client software. Client software engineer for VoIP software for the WebSwitch 2000.