• Manage and oversee daily operations of the FX Trade Support Team. • Train, mentor, and coach a team of Trade Support Analysts and Senior Analysts. • Provide daily updates to senior management on trade processing to help SBU successfully meet their goals.

• Master the complexities of foreign exchange as well as gain a solid understanding of the business model and infrastructure as well as mitigate risks related to the trade life cycle. • Lead conversations with Middle Office, Portfolio Management Groups, Recon, Custodians, and 3rd party vendors to resolve operational and trade booking issues on trade desk activities.• Identify and propose internal system enhancements that led to $10K in operational efficiency improvements and tested the changes in Q/A environment to confirm hypotheses prior to implementation.• Supervise 1,500+ daily foreign exchange confirmations and settlements with a 99%+ success rate.• Spearhead global daily team meetings to identify and resolve exchange breaks and failures.

• Support daily activity of the foreign exchange trading desk.• Manage broker relationships, match, and confirm high value trades over GTSS, process trade corrections, and provide settlement instruction maintenance.• Identify areas of settlement risk and resolved more than $100K in foreign exchange claims. • Examine confirmation queues for accuracy and address errors in a timely manner before queue clearance.

• Conducted market research defining upcoming markets for new business units and liaised with Marketing, Finance, IT & HR teams to validate market data. Leveraged insights to improve marketing and sales strategy, directly increasing corporate EBITDA growth by more than 5%.• Reviewed competitive landscape using field research and external findings, then built sales strategies that resulted in a $2.5MM increase in sales in 2016. • Expanded gross sales revenue by 20% by assessing sales headcount for the corporate budget.• Produced sales metrics, reporting, and tracking for 43 unique business units in the US and Canada. • Trained, coached, and mentored 50+ Account and General Managers in Salesforce for territory management.• Evaluated and controlled more than 5,000 data points for North American customer card data in Salesforce.