Andrew Linder Email & Phone Number

Chicago, Illinois, Us

Led a project to migrate from Heroku to AWS. Architected the AWS environment to ensure that it adhered to AWS best practices and kept customer data secure.Performed IAM and Security Group audits and made recommendations based on findings to streamline permissions and improve the security of AWS resources.Acted as a SME answering AWS questions from other team members and senior leadership.Built and maintained a monitoring dashboard in CloudWatch allowing proactive scaling of RDS databases based on usage.Reviewed GuardDuty findings and performed research and testing as needed.Lowered monthly AWS costs by purchasing savings plans and reserved instances and by decommissioning unused resources that surfaced during an audit.Configured and migrated RDS databases, setting up cross-region replication for disaster recovery purposes.Designed a disaster recovery plan to minimize downtime in the event of a major AWS outage.

New York, Us

Supported Turbot customers as they used Turbot’s cloud governance software to manage their AWS, Azure, and GCP environments.

Seattle, Wa, Us

Supported Amazon Chime for both internal and external customers. Acted as an escalation point for support teams working Amazon Chime tickets. Assisted with the QA process and logged bugs prior to releases.

San Francisco, California, Us

Acted as an internal advocate for our customers. Acted as a technical resource for end users and IT support personnel. Worked with the customers to diagnose and/or reproduce issues and document the issues for resolution by developers. Performed QA on new software builds prior to release to the end users. Wrote and maintained troubleshooting documentation for use by both end users and other support persons. Continued to support Biba as an Amazon employee after the acquisition.

Chicago, Il, Us

Maintained an extremely high level of customer service while supporting traders, developers and administrative staff. Supported Windows, Mac OS X, and Linux desktops and laptops. Maintained the BlackBerry and Symantec Endpoint Protection servers and updated them regularly to fix issues and mitigate security vulnerabilities. Researched and evaluated new hardware and software products before selecting production systems.-Trained and mentored newly hired team members and acted as an escalation point for team members encountering complex technical issues. -Set up a high availability BlackBerry environment to reduce the impact of outages to end users.-Traveled to Montreal as part of transition team to integrate the domain of a newly acquired company.-Project managed after-hours office move of workstations and accompanying hardware for 40 traders.-Improved the data backup and restore procedures to reduce tape and storage costs. Assisted in the transition from Backup Exec to Netbackup.-Assisted in the creation of monitoring scripts to immediately detect incidents and outages on trading PCs.-Managed a project to replace all VPN tokens for the firm and mitigate risk after the vendor had a data breach.

Chicago, Il, Us

Provided hardware and software support to both local and remote users on systems including Dell desktops, Dell and Lenovo laptops, BlackBerrys, iPhones, and cellular broadband cards from AT&T and Verizon. Participated in software migrations such as Office 2007 and IE7. Member of team which was the sole point of contact for PC and mobile device issues. Managed problems from initial problem report through resolution.-Researched and documented fixes for reoccurring issues, which often required reading support documentation, internet searches or interface with vendors.-Nominated for a company wide group performance award for work on Office 2007 rollout due to the ease of transition for the users and speed at which the transition was completed.-Nominated for an individual customer service award for outstanding service given to UHC Executives

Dallas, Texas, Us

Responsible for setting up wireless networks and hand-held devices in medical practices. Also conducted training sessions for medical personal on the use of the ePrescriber system.

Houston, Texas, Us

Worked at IBM supporting Sears retail locations. Performed remote Windows and OS2 server and Cisco network support.

Performed cellular network testing for use in optimization of the cellular towers. Participated in projects in the US and internationally.