• Providing resources and information & referral services to the people who are experiencing homelessness • Routinely performing perimeter checks, wellness checks and environmental checks.• Responding to crises and overdoses• Patrol designated areas while collecting and clearing drug paraphernalia and responding to community calls for clean-up• Interact with residents and businesses and serve as a community liaison• Respond to community calls to address vulnerable people on private property• Assist shelter residents and shelter staff• Assisting with administrative tasks and other tasks as assigned

• Work collaboratively with other staff and volunteers to create a cohesive and supportive environment within the drop-in centre• Manage and organize daily activities of the drop-in centre• Event planning• Respond promptly and effectively to crises, utilizing de-escalation techniques• Advocate on behalf of clients to address their concerns and navigate available support systems• Collaborate with other agencies to ensure clients receive adequate support• Document incident reports and data entry• Assist clients in accessing on-site programs, fostering a sense of community and empowerment• Facilitate the distribution of essential supplies and hot meals to individuals experiencing poverty and homelessness• Provide informal counselling to the clients

• Supported team leader in overseeing shelter support workers and acted in his role as required to serve clients and manage the operations of the overnight program• Conducted intake procedures for new clients through SMIS (Shelter Management Information System)• Provided Information & Referral Services• Monitored client activities, provided effective intervention in crises, and be available to engage in conversation if so desired by clients• Effectively used conflict resolution skills to resolve issues between clients and residents and staff• Participated in the design and delivery of program activities and work orders • Enforced rules and protocols to facilitate and host a safe and hospitable environment for the clients to stay• To prevent and respond to overdose

• Provided spiritual support and informal counselling to the clients • Maintained up-to-date records of shower/laundry list, clients’ medication lists, letter lists, and performed bed checks every hour to ensure clients were adhering to curfew rules• Sanitized facilities after clients’ use and supported meal distribution

• Served food and drinks to the guests• Responsible for the position of cashier• Identified guests’ concerns and addressed those concerns to their satisfaction

• Assisted police officers in performing various duties in the police division• Promoted crime prevention in the community• Became well-versed in the Canadian Justice System and diverse units within Toronto Police Service