Andrew Lyons

Andrew Lyons Email and Phone Number

Sr Technical Project Manager @ Lumen Technologies
Denver, CO, US
Andrew Lyons's Location
Denver, Colorado, United States, United States
Andrew Lyons's Contact Details

Andrew Lyons personal email

n/a
About Andrew Lyons

Andrew Lyons is a Sr Technical Project Manager at Lumen Technologies. He possess expertise in voip, mpls, managed services, account management, leadership and 6 more skills.

Andrew Lyons's Current Company Details
Lumen Technologies

Lumen Technologies

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Sr Technical Project Manager
Denver, CO, US
Website:
lumen.com
Andrew Lyons Work Experience Details
  • Lumen Technologies
    Sr Technical Project Manager
    Lumen Technologies
    Denver, Co, Us
    View
  • Lumen Technologies
    Sr Technical Project Manager
    Lumen Technologies Aug 2022 - Present
    Broomfield, Colorado, United States
    View
  • Lumen Technologies
    Lead Billing Customer Care Specialist
    Lumen Technologies Sep 2020 - Aug 2022
    Broomfield, Colorado, United States
    View
  • Centurylink
    Lead Billing Coordinator
    Centurylink Nov 2017 - Sep 2020
  • Level 3 Communications
    Lead Billing Coordinator
    Level 3 Communications Nov 2010 - Nov 2017
    Responsible for performing quality control and managing approval process on all end user customer disputes. Serve as escalation contact for internal and external customers on escalated and complex issues.
    View
  • Tw Telecom
    Senior Billing Resolution Specialist
    Tw Telecom Jul 2006 - Oct 2010
    Responsible for resolving end user customer billing disputes based on contractual, company, tax and regulatory policy and factual evidence. Identification of root cause had to be performed for all billing adjustments paid. Managed all disputes for highest profile clients.
  • Tw Telecom
    Customer Service Representative
    Tw Telecom Jun 2005 - Jun 2006
    Handle incoming customer contacts including maintenance, billing, conference calls and DNS requests in a professional manner while managing a variety of customer emotions. Assist customers in troubleshooting and supplied product and billing information and status updates on trouble tickets. Spearheaded new initiatives to train and familiarize Customer Service Representatives with quick testing and monitoring of T1 circuits to improve resolution time of customer outages.

Andrew Lyons Skills

Voip Mpls Managed Services Account Management Leadership Telecommunications Customer Experience Co Location Call Centers Ip Troubleshooting

Frequently Asked Questions about Andrew Lyons

What company does Andrew Lyons work for?

Andrew Lyons works for Lumen Technologies

What is Andrew Lyons's role at the current company?

Andrew Lyons's current role is Sr Technical Project Manager.

What is Andrew Lyons's email address?

Andrew Lyons's email address is an****@****ink.com

What skills is Andrew Lyons known for?

Andrew Lyons has skills like Voip, Mpls, Managed Services, Account Management, Leadership, Telecommunications, Customer Experience, Co Location, Call Centers, Ip, Troubleshooting.

Who are Andrew Lyons's colleagues?

Andrew Lyons's colleagues are Ronni Bennett, Tiago Chaves, Levi Worrell, Doug Fisher, Andrew (Drew) Dodson, Chris West, Hari Chandana Dumpa.

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