Business Function: Haier Europe is part of Haier Smart Home, Ranked global #1 in home appliances.Responsible for delivering Pan-European transformation programs for the small domestic appliance (SDA) division. The initiatives delivered cost reduction, customer experience enhancement, and sustainability improvements. Accomplishments: • Collaborated with Suppliers, External Design Agencies, R&D, Product Management, Brand Marketing, Legal, and Environmental and Social Governance (ESG) teams to develop a more eco-sustainable packaging format for direct-to-consumer shipments. • Developed the business case for a new outsourced operating model for UK warehousing and logistics that projected >£800k annual operational savings and 480T / Year less in CO2 Emissions on non-value-added logistics.• Led the network design and formulation of the business case for the transformation of the SDA European supply chain and warehousing. The revised network design reduced the number of outsourced warehouses from 15 down to 2 and delivered: - 4.4M € (24%) Stock Optimisation. - 300K € (15%) Annual Cost of Capital Savings. - 1.2M € (35%) Annual Logistics and Warehouse Savings.A well-controlled handover to operational delivery teams ensured that the project was on schedule and manifested the projected cost savings.

Business function: Design and Manufacture of Components for the Premium Car IndustryAccomplishments:• Successfully concluded 12 multi-product new business introduction programs supporting the new model launches on the Range Rover (EV) and Range Rover Sport (EV), Evoque, Discovery Sport, F-Pace and Jaguar XF for Jaguar Landrover. Responsibilities: • Program leadership of cross-functional teams comprised of Account Managers, Project Managers, Product Designers, Engineers, Supply Chain Managers, and their project reports on a portfolio of new business introduction projects across 4 UK locations with a ~£15m expenditure budget.• Provided coaching and leadership on Waterfall (for standard automotive deliverables) and Agile (for automation and product design initiatives) project management methodologies. • Responsible for identifying opportunities to maximise and improve profit margins over the lifecycle of the product portfolio from design concept to production. • Maintaining and developing a very rigid 7 phase-gated project governance process for delivering new business into the highly regulated automotive manufacturing sector. • Responsible for the account relations for all automotive Tier 2 customers. • Responsible for developing and improving customer relationships to grow account revenues.

Business function: iQor acquired the aftermarket services division of Jabil. iQor has 35,000 colleagues delivering product support and Business Process Outsourcing (BPO) solutions. I was responsible for designing and delivering customised product lifecycle support and circular supply chain solutions that enabled iQor's globally renowned customers to provide a class-leading brand experience. These solutions incorporated services such as customer call center, reverse logistics, and product support services across multiple geographies. Responsibilities: • Utilising customer profiling, market intelligence, competitor benchmark studies, and capability analysis as a contributor to the sales strategy and for generating proactive business proposals or financial models tailored to customer specifications. • Hosting exploratory workshops to conduct business process mapping and document key customer requirements. • Opportunity qualification, feasibility studies, risk assessment and business case justification to provide guidance on whether customer business requirements are operationally deliverable and in line with the company’s strategic direction. • The end to end bid management of the solutions team to generate concise and compelling responses to customer Requests for Proposal (RFP) and or Request for Quotation (RFQ).• Preparing the scope of work and managing the contract negotiations for successful new business wins.• Working with the operational delivery teams to generate robust and concise project plans for business implementation.• Tracking the status of opportunities in the Salesforce Customer Relationship Management (CRM) System.

- Developed solutions to allow iQor to enter new market sectors such as online retail returns management. - Delivered solutions that have managed to secure multi-million $ contracts with global branded customers in areas such as e-tail/retail, consumer electronics, and telecoms infrastructure.- Bid Management of resources to prepare the commercial and pricing proposals for new business opportunities.

Managing a sophisticated service supply chain and logistics network covering Europe, Russia, the Middle East & Africa for Lenovo computing devices.- Management of the Engineering Change and New Product Introduction (NPI) teams.- Management and reporting of weekly Key Performance Indicators (KPI) - Developing and implementing improved processes for NPI and Product life cycle service planning.

This was a commercially focused role developing and expanding a global network for Blackberry smartphone repair and service. Accomplishments: • Closed on complex, global service provider contract negotiations with revenues of ~ $15M USD p.a. • Set-up outsourced service sites for the repair of Smartphones in the UK, Hungary, Netherlands, Spain, Germany, UAE, Saudi, South Africa, Turkey, Malaysia, Russia, and Nigeria.Responsibility for:• Project prioritization and resource allocation for the regional project team on a portfolio of typically 12-18 outsourcing projects across Europe, the Middle East, and Africa. • The end-to-end leadership of competitive tendering for outsourced services including; request for proposal and request for quotation (RFP/ RFQ / RFI ) process management, supplier evaluation and selection, risk assessment, due diligence, commercial/contractual negotiations and onboarding. • Communicating regular status updates to the executive team for all global outsourcing projects. • Directed cross-functional project teams from a wide range of backgrounds such as Legal, Technical Services, Engineering, Materials Planning & Purchasing, Operations, Finance, Data Networks & IT.

In this role, I had full responsibility for leading a 2-site operation with ~120 people and a £12m P&L. The site specialised in the manufacturing components and sub-assemblies for ATM’s, business machines, point of sale terminals, automotive parts and laterally medical device and optical devices manufactured in class 100,000 clean rooms. Accomplishments: • Project managed set-up of a Greenfield manufacturing site in Scotland.• Led large-scale production transfers across UK sites and low-cost facilities in Eastern Europe and Asia.• Spearheaded significant change initiatives improving operating standards to facilitate the seamless realignment of the strategic focus on optical and medical device component production. • Key change agent in the implementation of a new Enterprise Resource Planning (ERP) System.Responsibility for:• Site operational and financial performance vs. budget and forecast. • Development, articulation and deployment of the Operations Strategy. • Directing the Manufacturing, Customer Services, Quality, Planning, Purchasing, Engineering, Warehouse/Logistics functions.• Monitoring and management of site performance indicators: HR/Equipment utilization, efficiency and performance, Quality, Inventory, Absenteeism, Payroll, Health & Safety, environmental and Social Governance and on-time delivery. • Continuous improvement workshops and embedding a culture of improvement.• Overseen the Investors in People program. • Management and maintenance of systems and procedures to exceed the requirements of IS0 9000, 14001 and TS 16949 with gap analysis and planning for the pursuit of ISO 13485.• Development of key customer accounts.

- New product and process introduction- Process optimisation and capital expenditure projects- Operator and Technician Training to NVQ standards

- Process Optimization and Statistical Process Control

- I was very fortunate to serve a broad-based, multi-skilled process engineering apprenticeship learning from some of the best and most driven leaders in the industry. - Trained to "Gun dog" opportunities and efficiencies that drive a direct benefit on the bottom line. This was a great period in the golden era of UK manufacturing, providing a fantastic grounding in continuous improvement projects, process optimization and control, lean, and world-class manufacturing methodologies.