Who am I? Product development empath with 7 years experience in the application of best practices for Human Factors / UX / UI / Usability studies. Proven track record of collecting and acting on product feedback from key stakeholders including: hundreds of product users, marketing teams, hardware/software engineers, quality auditors, and regulatory agencies. Skilled in presenting findings and data to technical, laymen, and C-level audiences alike. Passionate about the value of user testing throughout product design phases while balancing timelines, cost, and user safety / satisfaction. Comfortable recommending the right research method for the right moment during product development. What can I do? Market analysis, assessing user needs, creating personas, writing usability requirements. Creation of detailed study plans, subject recruitment screeners, training materials, lab setup, focus group / usability test session moderation, audio-visual summary reports, descriptive statistics of data. Equally experienced with both: in-house usability studies and remote project management of consultant researchers. Anticipation of use errors through task analysis (PCA), FMECA, heuristic evaluation, expert reviews. Exploratory studies to evaluate prototypes, iterative testing on user interface components or full products workflows. Experience evaluating legacy devices for field issues, complaints, or iterative improvements.
Listed skills include Formal Verification, Human Factors Engineering, Product Validation, Medical Devices, and 19 others.