● Configure GXP systems and equipment into the designated Labs ● Assist in troubleshooting Lab systems● Assist with getting systems and equipment on the network and make sure they are on the current VLAN, and switch, with appropriate IP addresses provided ● Manage Inventory of all network systems within the lab environment for CAR-T● Make sure systems and equipment are ordered and acquired for newly built labs within the company● Make sure network within newly built labs is set up with activation of ports on correct manufacturing switch● Make sure end users are able to remote into required systems to perform daily duties

● Deploy and configure ThinClient Virtual Machines to our environment● Assist in troubleshooting Office 365 issues● Support all peripherals (Monitor, Mouse, Keyboard, Printer, Label Maker, Docking Station)● Deploy mobile devices configured in AirWatch● Train new hires for the building I am assigned to● Helped streamline process for Support Bar in assigned building via an onsite made application● Test out New hardware before deploying to end user population● Help offsite user by remoting into PC● Troubleshoot and assist setup of Audio/Video Conferences● Troubleshoot for our internally purchased PC’s which include replacing/adding hardware if needed as well as calling in RMA’s for warranty repairs● Assist with network connectivity issues by gathering required information to resolve connectivity issues within the lab including issues with internal Celgene network and Lab Computing Environment● Involved in site surveys, collaborating, recommending hardware that is best suitable for the environment, assisting with hardware procurement and delivery for the lab environment● Setup and troubleshoot Network/Local Printers● Run meetings and consulting lab users and support personnel with projects, requirements and IT policy guidance for within the lab environment● Assist in Intranet issues (Blocked domains, Page not displaying)● Assist users in resetting password / unlocking accounts in Active Directory● Make sure users are in the correct groups within Active Directory● New Hire and Departure desk set up / equipment collection● Configure DUO Mobile authenticator for VPN access● Image devices and configure for corporate use

● In Charge of New Hires / Terminations ● Add and Disable accounts in Active Directory● Add and Remove accounts in Web Based Programs (RouteOne, DealerTrack, VinSolutions, vAuto)● Assist in Helpdesk Call Overflow● Acquisition Specialist (In charge of data management for new stores as well as on site survey)● Admin of Advent

redtoo, Florham Park, NJ July‘14 - June '15End-User Informatics Technology Specialist at Celgene Corporation● Delegate and sort tickets in the End-User Informatics ServiceNow queue ● Create in depth spreadsheets to show weekly and monthly trends pertaining to ServiceNow tickets for the End-User Informatics team● Assist in packaging programs to be pushed via Altiris● Import newly packaged programs into Altiris Software Catalog● Create Policies to go along with new packages imported into Altiris● Update Software Inventory and Policies within Altiris● Update and create the monthly Security Patch Management Policies for all users via Altiris● Assist in remotely troubleshooting Altiris agent on failing machines● Run reports in SQL to find information pertaining to machine name, username, and certain software● Track all ie9 / ie11 incompatibilities to ensure the transition from ie8 to ie9/ie11 goes smoothly● Test new software to ensure the end user is not affected in a negative way due to upgradesWindows 7 Deployment Lead at Celgene Corporation December ‘12 - July ‘14● Lead the Windows 7 team to finalize the deployments, including coordinating Field Force remote users● Initialized DLO backups for remote usersWindows 7 Deployment Technician at Celgene Corporation March ‘11 - October ‘12● Deployed Windows 7 in an Enterprise environment by backing up and migrating user data, deploying and troubleshooting Windows 7 machines● Performed Daily customer interaction explaining the migration process, educating users on the Windows 7 environment and providing technical assistance for hardware and software issues