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• I manage teams of Product Managers, Content Writers/Editors, Education Technology Specialists & Multimedia Artists. Together, we maintain a library of thousands of online training products across a range of verticals – including Workplace Safety/OSHA, Food/Beverage, Professional Services Licensure and Continuing Education, Technical Skills, and Driver Education.• Through education, we enable people to get the jobs they want, thrive while they’re there, and get home safely to their families at the end of the day.

• Drive product development roadmap across all verticals, including mentoring PMs from multiple acquired businesses and defining processes/standards for roadmap development and project management• Ensure user advocacy within organization as champion of UX studies/metric development and user interviews to surface insights for product and platform development• Generate product TAM/SAM/SOM methods and standards to determine success metrics and define decision-making process for revised go-to-market, refined product design, product sunset, etc.• Leverage user information to inform feature development roadmap for unified platform to serve combined businesses and users with unique goals, backgrounds, etc.• Develop product documentation, project management practices, and launch processes for differing product types within new, combined business

• Manage a team of Product Managers/Researchers to generate product ideas, forecast profitability, interrogate strategic alignment with company vision, generate alignment among internal stakeholders, and ultimately, create a cross-functional product development roadmap• Manage an agile team of Product Support specialists to build products, solve escalated issues, and proactively monitor/upkeep product quality (see previous position – all responsibilities retained)• Develop market research methods to surface new product opportunities, including through keyword/competitor analysis, setting up an internal Helpdesk and product submission events, legislative research/setting up alerts for press releases, etc.• Invent process for vetting product ideas which includes profit forecasts from market sizing/ competitive landscape analysis/internal benchmarks, analyze long-term outlook of regulatory ecosystem, gauge alignment with company vision and how required go-to-market fits core capabilities, consider project scope/roadmap, etc.• Generate stakeholder agreement around project requirements, scope, timelines, and setup project owner/management standards• Leverage data capabilities from Product Technology team to implement active product lifecycle management, such as post-launch reporting and response, KPI tracking and product optimization, product UX reviews to maintain quality, and lifetime profit monitoring to trigger end-of-life or revitalization conversations

• Manage an agile team of Product Support specialists to build products, solve escalated issues, and proactively monitor/upkeep product quality• Triage, assign and/or solve issues surfaced via Jira Helpdesk from Customer Service Representatives, as well as those reported by Sales team and other internal stakeholders• Track product issues and escalations via custom Jira Dashboards, Five9 call center reports, UX survey feedback, and LMS telemetry to identify issue clusters and design/implement solutions to call drivers, actively improve user experience• Meet with national/international partners to design, implement, and support eLearning initiatives, both internal to the partner and as a reseller of branded third-party content• Improve department processes to more efficiently build and release award winning, SCORM/xAPI-compliant eLearning courses, aiding in 300% increase in rate of development

Product Planning and Lifecycle Development• Identify product opportunities based on market data, industry trends, regulatory environments, customer needs, competitor analysis, etc.• Build the annual product roadmap for the development/implementation of new products and updates to existing products• Liaise with the Marketing Department to ensure the proper advertising and positioning of products• Research federal and state laws, regulations and compliance standards for new and existing products• Establish quality assurance controls by analyzing product performance data, including varied KPIs like UX survey feedback, customer call volume, topline revenue, refund rate, marketing performance, etc.• Execute process improvements that optimize product marketing and customer service support systems• Maintain accurate product information and training documentation

• Research product opportunities by gathering quantitative and qualitative data for evaluation of opportunities• Research regulatory changes to support customer service and ensure continued compliance of existing product offering• Assist the Product Development Team in the development of new products and enhancement of existing products by creating functional requirements• Remain up to date in marketplace trends that drive product initiatives

Project Manager• Manage studies end-to-end, including:• Design methodologies to meet client goals (commonly usability labs or UX longitudinal, single-point, or in-depth interview studies)• Proposals to clients explaining the planned course of study and outlining dates and milestones• Generate hypotheses based on experience and client collaboration• Survey and item development to test hypotheses and determine unique motivational profile(s) across segments• Analyze data to answer research questions and surface actionable insights• Report writing for multiple audiences, including executives, to provide a clear data narrative and present opportunitiesCopywriter• Team member in collaborative design effort to create MotivationWorks Employee Engagement Platform, which measures the motivational health of an organization and provides specific feedback to team leaders to improve engagement• Wrote automated, actionable manager feedback for all possible data permutationsResearch Associate• Draft surveys based on methodology design and client goals• Recruit participants who meet segmenting criteria and manage participant communication• Clean, cut and visualize data for analysis

• Taught Rhetoric/Composition and Creative Writing• Included curriculum design and developing subject-matter expertise across a range of topics• Accompanied by pedagogy training