Key responsibilities- Maximising the performance of a set group of IT suppliers (Specialising in Telco) working alongside operational staff and supplier side stakeholders.- Organise and Host Service Reviews, Commercial Reviews and Quarterly Business reviews.- Regular supplier touchpoints and ad hoc meetings for operational and commercial discussions- Contractual management and Governance for alligned IT suppliers.- High value software renewals

- 2 year scheme with three 8-month placements- Serco is a FTSE 250 company providing public services worldwide in 5 key sectors: Citizen Services, Environmental Services, Healthcare, Justice & Immigration and Transport.- 1st placement: Gatwick IRC ~ October 2020 - June 2021Key involvements:~ Audit and compliance team member. Key exposures: Contract baselines analysed ensuring KPI compliance; Mastery of excel to track outstanding audits; team participation and… Show more - 2 year scheme with three 8-month placements- Serco is a FTSE 250 company providing public services worldwide in 5 key sectors: Citizen Services, Environmental Services, Healthcare, Justice & Immigration and Transport.- 1st placement: Gatwick IRC ~ October 2020 - June 2021Key involvements:~ Audit and compliance team member. Key exposures: Contract baselines analysed ensuring KPI compliance; Mastery of excel to track outstanding audits; team participation and contribution.~ Co-Created Serco's Wellbeing Hub. Serco's UK&E base for all mental health and wellbeing content; 4-month start-up project with ongoing early-life support after June 2020 launch. Key Contributions: SharePoint site created (max 1000 daily viewers); presentations delivered to key stakeholders; Essential Statistical analysis conducted and reformatted; Project Plan Meetings led from Technology perspective.- 2nd Placement: RAF Brize Norton ~ June 2021 - February 2022Key Involvements:~ Transition Team Member for Brize Norton contract.Key Contributions: 200+ new and transferring staff onboarded and handed over to relevant section (Full ownership of this process). KPI tracking software upgraded and improved for 11 new sections updated, installed and integrated; Transition Management meetings attended, and key transition experience gained.- 3rd placement: London Cycle Hire ~ February 2022 - September 2022Key Involvements:~ Technology Delivery Management. Main technology POC for LCHS site from April 2022 – August 2022. 10 technology suppliers managed. Multiple Priority Incidents (including 2x P1) issues mitigated and successfully solved during this period. ~ eBike upgrade bike management software. Full ownership of UAT for upgrade. Successful upgrade implemented May 2022.~ eBike Project Mobilisation. eBike recruitment lead. 15x on-street staff recruited into business to support eBike launch. 53 Processes updated/created for the project. Successful launch September 2022. Show less