Andrew Mayhead Email & Phone Number

Ampthill, Gb

Ampthill, Gb

Leighton Buzzard, England, United Kingdom

Ensuring both the efficient and effective administration and management of the European Service Centres, in addition to providing extensive operational support to the Regional Hubs and Network Stations.

Luton, England, United Kingdom

Identifying opportunities with new and existing customers. Targeting prospects with a clear and detailed plan to build long term profitable sales, develop relationships and recommend solutions. Creating detailed proposal documents and maintaining clear and up to date customer records on the CRM.Representing the company at trade exhibitions, events etc.

Milton Keynes, England, United Kingdom

I worked with customers to provide innovative packaging solutions using a consultative approach to tailor appropriate solutions to meet their needs. Maintaining and developing existing accounts, delivering outstanding customer service, whilst also identifying new business opportunities and extending the customer base.

Bedford, England, United Kingdom

Responsible for the full sales cycle to a customer base which includes safety-critical markets, government agencies and departments, and FTSE 100 companies. New business development and growing a portfolio of accounts, ensuring the maximum potential is achieved whilst delivering great customer service. Managing all aspects of the sales process including purchasing, quotation and the after-sales process using the CRM and Stock Management system.

Managing around 150 customers and a ledger worth approximately £1.5m. Driving pipelines focussing on targeting customers with an annual spend up to £30k. Identifying opportunities to win new customers and maximise the spend of existing customers through upselling and associated product sales.Strong understanding of 5000+ packaging products enabling me to provide customers with innovative packaging solutions designed to to improve operational efficiency, reduce costs and limit environmental impact. Responsible for building relationships and collaborating with internal stakeholders, including Operations, Finance, Product and Purchasing teams, that ensure customer's expectations are met and managed effectively. Use of CRM (Dynamics) to follow up all leads, enquiries and quotes.KPI - Regional Sales Growth, Average Order Value, Gross Margin, New Business Attainment and New Business Pipeline.

Supporting the Regional Sales Team by creating and implementing effective call cycles, building loyalty and satisfaction within my customer base. Working as part of a team of 3 people responsible for retention and maintenance of around 750 customers with a sales ledger worth £15m. Targeted to maintain customer retention levels whilst ensuring margin is managed at acceptable levels. KPI - Invoiced sales, average order value and gross margin.

Making outbound phone calls to lapsed customers, those that ordered irregularly or had a small spend to identify new business opportunities for RAJA. Qualify leads, gather information on the products they order elsewhere, ascertain the size of their business and their potential annual spend. Once they meet minimum spend requirements, refer them to our Regional Sales team.

Milton Keynes, England, United Kingdom

Responsible for first line response to inbound enquiries and orders from the web and phone. This involved taking calls from customers and handling sales enquiries, following up with client issues and resolving outstanding sales related problems which included liaising between the customer and courier company to resolve delivery issues.Building strong internal working relationships with my colleagues in order to best manage my client enquiries effectively and in good time. I often helped support my colleagues with product or delivery queries.With detailed knowledge of the product range I was usually able to offer an alternative if a particular item was out of stock. Excellent working under pressure whilst maintaining accuracy, in my final month in this role I took over 2000 orders with a zero-error rate.

Milton Keynes, England, United Kingdom

Covering maternity leave, I was given responsibility for all the order management for Insight Direct. My duties included:• Answering inbound and making outbound calls to multiple contacts within the client• Making outbound sales calls during promotions• Processing high volumes of large orders to very tight deadlines