Software Support Engineer
CurrentApplication support for customers running AMCS ERP products.Support Project managers in the field for all project requirements, installations, upgrades and configurations. SQL Server database administration, backup, replication, disaster recovery strategies and SQL server performance tuning, SSRS Report writing.Provide IT Infrastructure support both in-house and at customer sites.Prepare end user technical documentation.Analyze software issues reported for any repeat issues with proposed solutions on how to improve product performance.