Andrew Mccraw Email & Phone Number

Marietta, Ga, Us

Kennesaw, Georgia, United States

United States

Responsible for the company’s IT infrastructure, which includes server management, ESXi management, Database management through Microsoft SQL, FreeNAS network storage and FTP management, FreePBX IP phone system management, and Axtrax Security Software management. Manage company VMs through various ESXi servers using vSphere management software. Responsible for new VM creations and new Maximo environment configurations whether it be for a company demo or implementing client-based Maximo environments on these VMs. Responsible for Office 365 administration at the company. Creating new user accounts, assigning appropriate software licenses to users and procuring new software licenses, manage Office 365 mailboxes and Exchange administration. Also provide Sharepoint administration, this includes creating new Sharepoint sites for the company and assigning users the appropriate user permissions to access Sharepoint sites.Provide IT support for all employee computers both in person and remote. Also onboarded new employees in regard to their computer and user accounts with Office 365, provided them in person tutorials on how to use Office 365 and access the companies Sharepoint. IBM Maximo Asset Management v7.6 Functional Analyst C2010-555 certified.

Duluth, Georgia

• Responsible for various roles which provided firsthand experience in several different aspects of IT support (both remote and onsite). Responsibilities include: system administration, server issues support/resolution, server setup/configuration (Windows Server 2003/2008/2012), VMware/ESXi support, network troubleshooting, network setup, software support, hardware setup/installation, and hardware repairs. • While assisting client’s needs, developed strong IT skills in various areas,most notably, troubleshooting skills, as well as an ability to work and solve problems independently or within a team as the situation demands.• Adept at scheduling and juggling priority tickets, driving for results, and communicating with clients and my team.

Statesboro, Ga

• Assigned as technical support resource at a specific school site• Functioned independently with minimal support from school systems main Information Technology organization. • Learned how to quickly assimilate new skills and information to support technology products I had no experience with. • Developed time management and prioritization skills required to resolve the numerous work orders opened on a daily basis. • Greatly honed my communication skills while explaining technology to coworkers who had little to no understanding of the topic.• Responsible for maintaining and troubleshooting issues with all the school’s technology related items, i.e., computers, printers, smart boards, projectors, etc