Andrew Mcfadden Email & Phone Number

Jersey City, New Jersey, United States

• Resolved escalated customer issues related to sports betting, meeting weekly quotas for efficiency and quality. • Trained 20+ new hires in customer service best practices, resulting in improved team performance and customer satisfaction.• Collaborated with departments such as the VIP, Responsible Gambling and Marketing team to resolve customer concerns efficiently.

Jersey City, New Jersey, United States

• Investigated and resolved 100+ customer inquiries per day through phone, email, slack and live chat, maintaining excellent quality and customer satisfaction.• Demonstrated a deep understanding of regulatory requirements, ensuring compliance in every customer interaction.• Effectively collaborated with internal teams, such as the Anti-Money Laundering team as well as the Responsible Gambling team.

Watchung, New Jersey, United States

• Oversaw online and curbside sales for my location while ensuring accuracy and efficiency to provide exceptional customer service to our customers, both in-store and remotely.

Watchung, New Jersey

• Successfully handled training new cashiers and team members.• Responsible for all front-end operations, cashiers, guest service, food service.• Interact with team members and upper management regularly to ensure friendly environment.• Actively fulling team leader duties in a support capacity

Prudential Center

• Arrived at arena early to prepare Home/Away locker rooms, Basketball court, referee's room and any other essential tasks.• Mopped the court during timeouts and aided referees with needs on court• Stayed after the game to ensure proper cleaning of locker rooms.

South Orange, New Jersey

• Received and sorted various forms of sports gear across all school sports, including basketball, baseball, golf and soccer, among others.• Managed spreadsheet tracking entire inventory with daily updates and alterations.• Gained valuable experience learning in's and out's of an athletic department's behind-the-scenes activities.

Rahway, New Jersey

Interned as the Youth Sports Coordinator at the Rahway Gateway Family YMCA.• Responsible for the administration and supervision of youth sport programs and activities.• Created new youth programs for area community. Including sports tournaments for teens.• Managed activities’ budget, inventory and purchased necessary equipment and supplies as needed.• Encouraged community and parental involvement through special projects and events.• Organized "Healthy Kids Day" to enhance community perception, increasing the event’s attendance by 50% from 2017 to 2018.

Watchung, New Jersey

• Responded to all customer inquiries thoroughly and professionally.• Developed positive customer relationships through excellent customer service.• Processed cash and credit payments rapidly and accurately.• Helped customers with questions, problems and complaints in person and via telephone

Bachelor'S Degree, Business Administration And Management, General, 3.4 Gpa

Associate’S Degree, Sports Management, 3.6 Gpa

Activities and Societies: Phi Theta Kappa Honor Society