Andrew Mcfadden Email & Phone Number

Jersey City, New Jersey, United States

• Resolved escalated customer issues related to sports betting, meeting weekly quotas for efficiency and quality.
• Trained 20+ new hires in customer service best practices, resulting in improved team performance and customer satisfaction.
• Collaborated with departments such as the VIP, Responsible Gambling and Marketing team to resolve customer concerns efficiently.

Jersey City, New Jersey, United States

• Investigated and resolved 100+ customer inquiries per day through phone, email, slack and live chat, maintaining excellent quality and customer satisfaction.
• Demonstrated a deep understanding of regulatory requirements, ensuring compliance in every customer interaction.
• Effectively collaborated with internal teams, such as the Anti-Money Laundering team as well as the Responsible Gambling team.

Watchung, New Jersey, United States

• Oversaw online and curbside sales for my location while ensuring accuracy and efficiency to provide exceptional customer service to our customers, both in-store and remotely.

Watchung, New Jersey

• Successfully handled training new cashiers and team members.
• Responsible for all front-end operations, cashiers, guest service, food service.
• Interact with team members and upper management regularly to ensure friendly environment.
• Actively fulling team leader duties in a support capacity

Prudential Center

• Arrived at arena early to prepare Home/Away locker rooms, Basketball court, referee's room and any other essential tasks.
• Mopped the court during timeouts and aided referees with needs on court
• Stayed after the game to ensure proper cleaning of locker rooms.

South Orange, New Jersey

• Received and sorted various forms of sports gear across all school sports, including basketball, baseball, golf and soccer, among others.
• Managed spreadsheet tracking entire inventory with daily updates and alterations.
• Gained valuable experience learning in's and out's of an athletic department's behind-the-scenes activities.

Rahway, New Jersey

• Interned as the Youth Sports Coordinator at the Rahway Gateway Family YMCA.
• Responsible for the administration and supervision of youth sport programs and activities.
• Created new youth programs for area community. Including sports tournaments for teens.
• Managed activities’ budget, inventory and purchased necessary equipment and supplies as needed.
• Encouraged community and parental involvement through special projects and events.
• Organized "Healthy Kids Day" to enhance community perception, increasing the event’s attendance by 50% from 2017 to 2018.

Watchung, New Jersey

• Responded to all customer inquiries thoroughly and professionally.
• Developed positive customer relationships through excellent customer service.
• Processed cash and credit payments rapidly and accurately.
• Helped customers with questions, problems and complaints in person and via telephone

Bachelor'S Degree, Business Administration And Management, General, 3.4 Gpa

Associate’S Degree, Sports Management, 3.6 Gpa

Activities and Societies: Phi Theta Kappa Honor Society