As Senior Director for Go-to-Market Strategy for Pega’s Intelligent Automation and Customer Service, I lead the comprehensive strategy for offerings that generate over $150M in Annual Contract Value (ACV). My role encompasses offering strategy, sales strategy, and product positioning, ensuring our Intelligent Automation and Customer Service solutions are optimally aligned with market demands. I drive initiatives around sales enablement, empowering teams with the tools and knowledge needed to succeed, while also shaping pricing, licensing, and contracting approaches to meet client needs. By aligning product development with go-to-market execution, I ensure our solutions deliver transformational value and accelerate adoption across key industries.

As Director of Product Marketing for NTT, I led the strategic direction for Microsoft product offerings, overseeing both product marketing and sales strategies for solutions generating significant revenue. My role involved driving offering strategy, ensuring alignment between Microsoft’s product capabilities and market demand, and positioning NTT as both a leading reseller and a systems integration service provider. I managed sales enablement initiatives, equipped teams with key insights and tools, and shaped pricing, licensing, and contracting frameworks. Additionally, I worked to bridge product marketing and sales execution to ensure our Microsoft solutions delivered maximum value to clients through both product sales and integrated services.

As a Digital Strategy Consultant for Valorem Reply, I was responsible for business development and strategic consulting, focusing on driving growth and delivering digital transformation solutions. I managed the Microsoft portfolio of projects from inception to delivery, ensuring alignment with client objectives and successful project outcomes. My role included identifying new business opportunities, developing go-to-market strategies, and leading cross-functional teams to execute complex initiatives. I worked closely with clients to design and implement strategies that leveraged Microsoft technologies, ensuring seamless project execution from initial scoping to final delivery.

As Senior Product Manager in Microsoft’s Office Product and Cloud Licensing division, I was instrumental in launching Office 365 and guiding Microsoft’s transition from traditional software to cloud-based services. I led the product management for Microsoft Office across platforms, including Microsoft Office for Mac, overseeing the entire product lifecycle from development through to market release and iterations based on user feedback.I played a key role in driving the implementation of modern licensing and cloud-based contracts, helping Microsoft adopt a subscription-based model that provided customers with greater flexibility and scalability. My efforts were critical in enabling Microsoft to remain competitive and expand its cloud offerings.Throughout my tenure, I collaborated with cross-functional teams, including engineering, sales, and marketing, to ensure that product strategies aligned with market trends and customer expectations. My work contributed significantly to the success of Microsoft’s cloud transition, positioning Office 365 and other cloud services as market leaders. The strategic vision I brought to product development and licensing continues to impact how businesses adopt and manage enterprise software, ensuring Microsoft Office remains a dominant force in the productivity space.

As Director of Academic Web Services at Western Washington University, I oversaw the management and development of all major academic platforms, including the internal student and faculty portals, Blackboard, and the university’s public websites. I led a team of software engineers and managed large-scale software projects, ensuring that the digital infrastructure met the needs of the university’s academic mission.In this role, I was responsible for aligning the university’s technology platforms with the evolving demands of both students and faculty, driving improvements in user experience, system integration, and overall platform performance. My leadership in managing complex software projects ensured that these academic technologies were robust, scalable, and positioned to support future growth. Through collaboration with various university departments, I delivered digital solutions that enhanced the academic experience and improved operational efficiency.

As a Strategy Consultant at Capgemini, I specialized in telecommunications projects, focusing on critical areas such as Operational Support Systems (OSS) and Business Support Systems (BSS). My work involved developing strategies to help telecom companies navigate regulatory frameworks, particularly around the Telecom Regulatory Act, and ensure service parity across their networks.I collaborated with telecom providers to enhance their operational efficiency and compliance, ensuring they could meet regulatory requirements while optimizing their service delivery. My role required a deep understanding of telecom infrastructure, regulatory impacts, and customer experience, allowing me to advise on solutions that balanced compliance with innovation and market competitiveness. Through these efforts, I helped telecom companies improve their service offerings and maintain parity in a rapidly evolving industry.

DBA

Lead small projects related to community health and welfare. Grant writer.