- Create, track and follow up on work order completion and provide timely, accurate responses to advisor inquiries.- Research and process warranty claims and issues quickly and efficiently- Troubleshoot ad-hoc customer inquiries while ensuring timely processing of all repair orders. - Balance daily warranty payments and appeal payment discrepancies - Manage, process, and communicate the monthly warranty schedule- Run coverage for CPO/ELW repairs

- Audit and ensure 100% accuracy of all repair orders- Assist recon department in finding available work and writing repair orders- Assist used car team in writing quotes for work needed on vehicles and add lines for approved work- Research warranty times to pay technicians- Balance daily shop hours- Check for discrepancies between labor charged and time paid- Ensure technician's work summary can be understood by the client and includes all necessary verbiage for warranty claims- Balance monthly tire/third party warranty and insurance claims schedule- Cover for management team, when unavailable, in making goodwill decisions and approving client discounts- Complete necessary trainings to earn MBUSA Master Certification- Complete system training for transition from ERA Access (DOS) to ERA Ignite (Windows)- Create excel templates for monthly, bimonthly, quarterly, and yearly technician and shop hours for bonuses and daily averages

- Completed daily data entry, reconciliation and research- Maintained accurate records- Ensured compliance with established procedures and regulations- Managed accounts payable, receivable and bank deposits- Trained new team members on office responsibilities and computer programs including Excel and ERA Access- Completed Pennslyvania Automotive Association title work training - Completed National Automobile Dealers Association title work training- Acted as a team player by working as the backup cashier and front-desk receptionist as needed- Improved dealership inventory accuracy while regularly volunteering for parts reconciliations

- Purchased vehicles from Bobby Rahal Automotive Group dealerships for loaner car service within each associated dealership (Honda, Volvo, Jaguar, Land Rover, Mercedes-Benz)- Scheduled vehicle services including regular maintenance, state inspections, and emission tests- Kept running total of all vehicle depreciation- Facilitated repairs of damaged vehicles and collection of client/insurance payments- Sold vehicles back to dealerships to be placed into used car inventory- Managed Rahal Dealership Group floorplan of loaner cars