• Increased sales of start-up company by 35% by consistently providing quality customer service to increase client base. • Created full-scope cost estimates for bid builds and designed build projects.• Adjusted project plans to account for dynamic targets, staffing changes, and operational specifications.• Supervised 20 team members throughout redesign and renovation process by managing performance reviews, schedules, holding daily conferences, and by assigning and overseeing work. • Managed up to 10 different site projects at a time to ensure proper timing of the projects was met.• Worked with multiple cities and township building departments including but not limited to; City of Ann Arbor, Superior Township, Canton Township, Plymouth Township, City of Milan etc. to ensure building code was met.• Supervised project sites both with a physical and remote presence. When managing a remote site, maintained constant contact with crews, to ensure accuracy and timeliness of the project completion.

• Developed and executed targeted relationships and account development strategies that increased and retained client base. • Served as primary point of contact between company and customers to resolve conflicts and negotiate agreements which led to positive solutions and increased customer satisfaction. • Utilized SalesForce to organize, monitor, and maintain client accounts.• Analyzed multiple data sets for various car manufactures which led to an increase in automotive sales.• Examined historical rebates and data to locate common trends for automotive brands and deciphered specific VIN numbers to verify data and ensure accuracy which led to proper data release to customers.• Responded to client emails and phone calls daily, reached out to clients via phone at least once per week to check in on them, provided insight to clients on how different products would help their business, provided after hours assistance when need be.• Worked closely with VAuto, AutoTrader, DealerTrack, etc. to provide accurate and timely data for their data bases, and ensured their clients were receiving data properly.

• Coordinated service appointments, wrote repair orders, and dispatched work in a timely manner. • Responsible for General Motors customer service and continually received 98% satisfaction ratings. • Monitored multiple orders and contacted customers to notify them of work completion or delays. • Performed active delivery of completed vehicles with customers. Review repairs completed and advise of parts ordered to complete repairs at a later date. • Oversaw warranty claims which increased payment for the dealership for completed work along with timely and accurate completion of service work on customer vehicles.

• Managed service appointments, wrote repair orders, and dispatched work in a timely manner. • Managed all day to day activity of the service department.• Scheduled routine checks of all equipment in the service department to ensure safety compliance was met to the satisfaction of the compliance managers and the state of Michigan.• Managed scheduling of technicians and hourly staff for the service department• Oversaw the construction of the renovations made to the service area of the dealership.• Responsible for General Motors customer service and continually received 98% satisfaction ratings. • Monitored multiple orders and contacted customers to notify them of work completion or delays. • Performed active delivery of completed vehicles with customers. Review repairs completed and advise of parts ordered to complete repairs at a later date. • Oversaw warranty claims which increased payment for the dealership for completed work along with timely and accurate completion of service work on customer vehicles.• Worked indirectly for General Motors to sell goods and services for General Motor vehicles. • Performed performance reviews of all service department employees, to ensure high performance was met.