My current role at IBM is working in the Tech team managing the technical stack of tools that IBM uses for recruiting. My first project was to re-envisage the support processes for the recruiting team and move the support team to a ticket based solution. During this time I researched all the options available and also benchmarked the external marketplace for support. I moved the support processes across to the new model and the feedback on the new process was well received. My… Show more My current role at IBM is working in the Tech team managing the technical stack of tools that IBM uses for recruiting. My first project was to re-envisage the support processes for the recruiting team and move the support team to a ticket based solution. During this time I researched all the options available and also benchmarked the external marketplace for support. I moved the support processes across to the new model and the feedback on the new process was well received. My current responsibility as a Product Owner includes: - Work closely with Talent Acquisition teams to advise on technology, manage projects and ensure delivery of technical solutions.- Maintain a deep understanding of recruiting business needs and product market for recruiting technology. - Use data analysis to build data-driven product strategies.- Conduct workshops with cross teams to gather input for product solutions and roadmaps, to drive strategic imperatives.- Develop product strategies, shape and prioritize technology roadmaps for recruiting tools.- Create holistic solutions comprised of vendor products and homegrown tools.- Consolidate independent solutions to streamline the tech stack and simplify user experiences.- Reduce digital touchpoints through automation and harmonize recruiting systems with user workflows.- Design dashboards and in-tool reporting strategies to support recruiting processes.- Oversee and drive continuous optimization of existing solutions.- Conduct RFPs and drive decisions for implementing vendor and homegrown tools.- Plan and lead user acceptance testing.- Be the interlock between Talent Acquisition Offering Managers, Business Analysts, Developers, and other Product Owners to deliver technology solutions.- Secure investments for digital transformation and implementation of large-scale solutions. Show less

As part of a giveback role in IBM I am a Co-Chair of a Employee Network group for people with disabilities. During my time as a co-chair I have been heavily involved in building up the disabled community at IBM UK. One of these activities is hosting a cross network group event once a year which include Disabilities, LGBTQ+, BAME, Connecting Women and many more in a diversity and inclusion event. In 2020 we had to mix up the event to be 100% virtual due to the ongoing pandemic. Another piece I… Show more As part of a giveback role in IBM I am a Co-Chair of a Employee Network group for people with disabilities. During my time as a co-chair I have been heavily involved in building up the disabled community at IBM UK. One of these activities is hosting a cross network group event once a year which include Disabilities, LGBTQ+, BAME, Connecting Women and many more in a diversity and inclusion event. In 2020 we had to mix up the event to be 100% virtual due to the ongoing pandemic. Another piece I have been working on is championing accessible communications for people that have difficulties. I have also worked with our Building partners to make changes to our buildings to help people who have accessibility issues access the building. Finally my most recent achievement is to help IBM obtain Disability Confident certification from the UK Government Show less

My Main responsibility was to recruit Apprentices into multiple business units within the company. I also worked with the business to undergo a review of the Recruitment process and ensure that the Candidate experience was made better.Responsibilities include: - Understanding of apprentice hiring demand across all lines of business- Drive and lead the relationship with lines of business on all aspects of apprenticeship recruitment- Management of selection activities to ensure… Show more My Main responsibility was to recruit Apprentices into multiple business units within the company. I also worked with the business to undergo a review of the Recruitment process and ensure that the Candidate experience was made better.Responsibilities include: - Understanding of apprentice hiring demand across all lines of business- Drive and lead the relationship with lines of business on all aspects of apprenticeship recruitment- Management of selection activities to ensure quality candidate pipeline for all schemes- Design and development of selection activities with Stakeholders- Interviewing/Assessing at assessment centres- Working closely with recruitment marketing and attraction teams- Candidate management- Data analysis and forecast planning- Candidate/business matching- Management of Apprentice offer process- Task management of intern - Recruitment Co-ordinator Show less

My Main responsibility was to recruit Graduates into multiple business units within the company. During my first year in the role I hit the targets that I was set by the business to hire. I also worked with the business to undergo a review of the Recruitment process and ensure that the Candidate experience was made better.Responsibilities include: - Understanding of Graduate hiring demand across all lines of business- Drive and lead the relationship with lines of business on all… Show more My Main responsibility was to recruit Graduates into multiple business units within the company. During my first year in the role I hit the targets that I was set by the business to hire. I also worked with the business to undergo a review of the Recruitment process and ensure that the Candidate experience was made better.Responsibilities include: - Understanding of Graduate hiring demand across all lines of business- Drive and lead the relationship with lines of business on all aspects of Graduate recruitment- Management of selection activities to ensure quality candidate pipeline for all schemes- Design and development of selection activities with Stakeholders- Interviewing/Assessing at assessment centres- Working closely with recruitment marketing and attraction teams- Candidate management- Data analysis and forecast planning- Candidate/business matching- Management of Graduate offer process- Task management of intern - Graduate Recruitment Co-ordinator Show less

Maternity leave cover. My Main responsibility was to recruit Apprentices into multiple business units within the company. During my first year in the role I hit the targets that I was set by the business to hire. I also worked with the business to undergo a review of the Recruitment process and ensure that the Candidate experience was made better.Responsibilities include: - Understanding of apprentice hiring demand across all lines of business- Drive and lead the relationship… Show more Maternity leave cover. My Main responsibility was to recruit Apprentices into multiple business units within the company. During my first year in the role I hit the targets that I was set by the business to hire. I also worked with the business to undergo a review of the Recruitment process and ensure that the Candidate experience was made better.Responsibilities include: - Understanding of apprentice hiring demand across all lines of business- Drive and lead the relationship with lines of business on all aspects of apprenticeship recruitment- Management of selection activities to ensure quality candidate pipeline for all schemes- Design and development of selection activities with Stakeholders- Interviewing/Assessing at assessment centres- Working closely with recruitment marketing and attraction teams- Candidate management- Data analysis and forecast planning- Candidate/business matching- Management of Apprentice offer process- Task management of intern - Recruitment Co-ordinator Show less

My second role within IBM was managing several contracts for IBM that clients had paid for services. One of these clients was an Airline where IBM Managed changes to their Self Service Kiosk software. This was a challenging role for me dealing with different requirements and understanding what are major requirements and what are nice to haves. During my time in the role I had to deal with a severity 1 incident where the airlines Kiosks would not allow bookings to process that had children on… Show more My second role within IBM was managing several contracts for IBM that clients had paid for services. One of these clients was an Airline where IBM Managed changes to their Self Service Kiosk software. This was a challenging role for me dealing with different requirements and understanding what are major requirements and what are nice to haves. During my time in the role I had to deal with a severity 1 incident where the airlines Kiosks would not allow bookings to process that had children on the booking between certain ages. The issue here is that when a passenger with a child between certain ages tried to check in the kiosk would crash during the check in process and then crash the server the kiosk was attached too. I instantly went to the client’s site to be the go to person and worked to ensure that the information I was given by the client and IBM was distributed to the correct stakeholders. Show less

- Acting as a filter for some of the day to day service issues and raising problems with team manager only if required.- Responsible for ensuring the support team continues to deliver good customer satisfaction and response times.- Ensuring there is the cover for the support team at all times – coordinating the support rota, handling holiday requests. Ensuring the support team lead role has cover at all times.- Tracking and chasing down long running calls with the support team –… Show more - Acting as a filter for some of the day to day service issues and raising problems with team manager only if required.- Responsible for ensuring the support team continues to deliver good customer satisfaction and response times.- Ensuring there is the cover for the support team at all times – coordinating the support rota, handling holiday requests. Ensuring the support team lead role has cover at all times.- Tracking and chasing down long running calls with the support team – ensuring good call management.- Handling notices of planned outages - Handling unplanned outages (sev 1’s) – co-ordinating comms and chasing resolution.- Provide project evaluations for the support team at mid and year end.- Participate in Process Compliance reviews.- Report the customer satisfaction results monthly, following up on any low scores first.- Maintaining relationships with hosting teams. Show less

My responsibilities included: - Operating the checkouts- Hitting my Items per Minute Target- Restocking shelves as required- Provided excellent customer service- Apply the Think 25 Policy for restricted items

My responsibilities included:- Operating the checkouts- Hitting my Items per Minute Target- Restocking shelves as required- Provided excellent customer service- Apply the Think 25 Policy for restricted items