Setup and/or troubleshoot issues with 3rd party interfaces such as IAIABC EDI (FROI/SROI), CMS (Medicare Reporting), ISO ClaimSearch, Positive Pay & Bank Reconciliation, and Medical Bill ReviewRun Quality Assurance test plans to validate new iterations of the product as well as resolution to previously identified software issues.Manage and coordinate multi-department efforts with Account Managers, DBA’s, Technology Administrators, and Network Engineers to troubleshoot and resolve issues with internally hosted systems, as well as client-hosted systemsIntegral member of a team tasked with developing work flow and policy for 1st and 2nd tier support models; as well as a team dedicated to supporting internally hosted solutionsCreate custom reports for clients using XML based Jasper report designerRemote employee providing support for East Coast clients; allowing for expanded support hours for the client base as a wholeMentor for new hires and junior members of the support teamIdentify data issues; develop and execute MS SQL Server and Oracle statements to resolve identified issuesDiagnose, recreate, document, and report software issues to Product Development.Providing world class support for a web-based product suite comprised of 3 enterprise software applications (iVOS, RiskConsole, & SafetyLogic) developed for the Property & Casualty insurance industry; as well as the Risk Management and Safety industries

Provide executive supervision over Sales ManagementLiaison between the company and its legal advisersDirect an internal effort for long-term improvement in field operations, administration, sales, and investor relationsDirect all communication, verbal and written, between the company and its investorsOversee all lease acquisition, drilling, and well operations within Oklahoma

Built and maintained lab environments replicating client systems in house for use by the support teamAnalyzed XML documents for version and schema compatibility issuesExecuted MSSQL traces and backup/restore of databasesProvided implementation, configuration, and operational support to clients, business partners, and consultants for Commerce One procurement and exchange enterprise applications (Buysite/Marketsite) and its components (XPC, LDAP, MSSQL, JRun, Siteminder, IIS)Resolved software compatibility issues related to database, network connectivity, version conflicts, & security layersResolve application installation and maintenance escalations from internal field services groupCreated knowledge base articles related to applications supportedEarned consistently high ratings on all customer feedback surveys

Developed and implemented a refresher training program for the platform support team.Developed and implemented an orientation and training program for new hires in the Platform Operations CenterProvided Level One system support for all corporate training environments including Webstore, CRM, transportation, inventory, and other proprietary systems.Updated and maintained the Platform Operations Center departmental Intranet

Developed and implemented a training program for a team of Level One Technical Support RepresentativesEstablished a process within a Start-up environment to provide technical support to internal and external usersBuilt and maintained a number of small databases using MS Access ’97 intended to streamline internal processes and facilitate data storage