Andrew Stevens Email & Phone Number

Sheffield, Gb

Sheffield, United Kingdom

Practice lead for the banking and financial services sector at Quadient.Quadient is the driving force behind the world’s most meaningful customer experiences. For all businesses, large or small, local or global, every customer interaction is critical. As companies focus on supporting a customer experience strategy that spans the entire business, they often struggle to make meaningful progress because they haven’t put the needed communications foundations in place.We enable companies to deliver personalized, connected, and compliant omni-channel experiences for their customers. The Quadient portfolio of technology enables organisations to create better experiences for their customers through timely, optimized, contextual, highly individualized, and accurate communications for all channels. Our solutions bring together and activate the entire organization in the name of customer experience, through better collaboration and visibility into the customer journey.

Sheffield, United Kingdom

Global guidance and consultancy relating to the current and future state of inbound and outbound customer communications, including defining strategies, securing budgets, and overall directional programme planning.

Sheffield, United Kingdom

Responsible for risk management, operational governance, and cost of transactional customer correspondence for 15 EMEA countries. Key responsibilities included:- Setting global and regional strategies to transform both the operational and IT aspects of customer correspondence- Defining and delivering transformational cost saving strategies- Outsourcing at both country and regional level- Managing risk in all 15 countries and providing governance oversight to all aspects of the composition, printing, and delivery of paper and digital communications- Managing messages to, and expectations of, senior executive stakeholders

Sheffield

IT Architect and consultant responsible for:- communications systems, including HP Exstream- enterprise content management, including IBM Filenet P8 and IBM OnDemand- document capture/scanning and classification, including EMC Captiva- business rules management- business process management and workflow, including IBM BPM- client side automation, including OpenSpan Desktop Automation- HSBC UK strategy for all of the aboveGlobal advisor for communications and client side automation

IT lead responsible for a major contact centre productivity and automation toolMulti-million dollar savings through reducing call times and improving customer experienceOpenSpan Desktop Automation management expertiseManagement of complex IT developments across multiple teams in varying time zonesClient Side Automation consultant for HSBC Group

IT lead for multiple high value communications projects.Redesigns of two national and one global communications systems for HSBC.HP Exstream design, engineering, and consultancy.Management of large IT design and development teams across multiple time zones.