Customer Experience Associate
Current- Learned the intricacies of all our products to deliver efficient and exceptional customer service for all of our players. Utilize all customer experience components such as phone, email, and live chat. Took the.
- Advocate for all players to promote the Draftkings brand positively.
- Handle daily transactions and assist VIP players with general inquiries.
- Demonstrated ability to take on new projects while also meeting your day-to-day goals.
- Progressing from starting as a sportsbook associate to volunteering to join the Golden Nugget team to improve and increase their brand with DraftKings as well as joining the casino/chip team.
- Retained a great amount of product knowledge and experience in a very short time with all these different areas of the customer experience.