Andrew Nemeth Email & Phone Number

Ocoee, Florida, United States

- Evaluation & implementation of new end user computing hardware.Collaborated with business partners and internal IT teams to identifyrequirements and ensure they are met. Partnered with vendors on a regularbasis to handle escalations regarding pending orders, hardware support &overall strategy.- Supported the organization’s managed print environment globally, includinginternal server infrastructure. Coordinate change management activities,major incident response & vendor KPI reviews.- Provided roadmap of upcoming hardware & services to IT teams globally.

Greater Chicago Area

 Managed a team of 15 colleagues in several global offices responsible forproviding all aspects of IT support to executive leadership & critical events. Ensured team members had necessary resources to meet and exceed careeraspirations and organizational goals, while holding them accountable todeliver on departmental and company-wide performance goals. Executed US Apprenticeship Program for IT – working with college studentsthat were interested in the technology field to give them work experience. Worked closely with various IT teams within the company to craft specificdeployment plans for hardware & software.

Greater Chicago Area

• Responsible for investigating and resolving hardware, software and network issues• Participate in On-Call rotation, handling urgent support issues outside of core business hours• Team Lead for major hardware/software upgrade projects• Work closely with engineering teams in deployment of build images and new hardware• Focal point for inventory management• Responsible for mentoring and coaching new staff

Gurnee, Illinois, United States

 Member of Senior Seasonal Management team for Attraction, Janitorial,Entrance, VIP & Guest Services teams. Participated in Manager On-Duty rotation - responding to guest escalations,emergency incidents & team member issues. Responsible for hiring and training new team members and seasonalleadership. Participated in UAT testing for the Six Flags mobile application &implementation of virtual reality ride experiences. Assisted with the opening and commissioning of 10 attractions and with theinitial rollout of supplemental restraint harnesses that allowed for increasedparticipation with guests with disabilities. Led initiatives to transition operational processes (call-in logs, downtimereports, auditing) from paper based to digital using various software products.

Macomb, Illinois, United States

Responsible for managing 3 employees providing network support to residence halls• Monitor issue queue and assign tickets to available technicians• Worked assigned shifts at University computer help desk supporting both staff and students• Responsible Virus/Spyware removal and network cable termination• Worked closely with University IT staff to handle network outages• Participated in network build out and upgrade in residence halls

Computer Science

Computer Engineering