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Management Consultant to executive leadership of global corporations, organizations, and the public sector across North America, Europe, and Sub-Saharan Africa - focusing on improving operations across various sectors. Major engagements include:• Led revamp of the customer experience operating model for a major financial services provider with operations in 30+ countries across the world. Key achievements include optimizing its call center operations, enhancing branch customer service tools, and increasing online self-selection options. Efforts contributed to a 10% increase in global Net Promoter Score (NPS) and 15% increase in annual revenue • Led the $100+ million outsourcing deal of a multinational mobile telecommunications company; built deal model and P&L sensitivity analysis of country’s handset business; advised CFO on commercial negotiation strategy• Spearheaded a successful rollout of a multinational bank’s new integrated performance management program; efforts impacted over 15,000 employees across 25+ countries and contributed to $130M in incremental net profit • Managed the operational turnaround of one of Africa’s largest tax revenue agencies that led to $550 million above its year-over-year non-oil revenue target; Designed and launched digital filing and tax audit processes across 90 offices in the country, enhanced data analytics, and trained 1,850 staff • Conducted three private equity due diligences on targets in the power and consumer goods sectors; built financial valuations involving operations/demand trends across multiple countries; led on-site operations assessments• Led the M&A strategy for a major insurance player; streamlined the firm’s operations across six countries by developing the operating model for its core business units and corporate center

• Created non-profit for the academic and athletic support of over 100 minority girls, ages 5-16. Located in the Wilson Park Housing Projects of South Philadelphia • Managed the program’s overall business affairs and annual overall budget of $30,000• Program outreach led to over $250,000 in grants/scholarships for private school tuition, equipment, league fees, and training

• Conducted market analyses and collaborated with operations, marketing, and distributors to design a go-to-market strategy for Promasidor’s new "Onga" bouillon cube product, which was successfully launched in 2013*Promasidor is an African food and beverage brand that caters to 850-million people across 30 countries

• Was the youngest at the company. Led a cross-functional initiative focused on Vanguard's institutional sales and customer experience strategy, impacting 1,600 institutional clients with $251 billion in assets. Areas covered include client intelligence and participant investing behavior, investor education design, and competitive analysis

• Managed team of 9 associates and analysts tasked with the daily analysis of approximately 7,000 global equity securities and derivative products that cover over 50 Vanguard Equity Funds

• Formulated valuation reports for international industrial and consumer firms like Del Monte, Liz Claiborne, and Caterpillar with fixed income offerings up to $1 billion. Reporting consisted of analyses of interest rate swaps, competitive landscape, and credit derivative instruments• Compiled data analysis for Cargill’s successful ¥35 billion offering, which included a fixed income profile, foreign-exchange currency performance, and new debt issuance