In my most recent position, I was on a team that oversaw daily administration for 18K devices across US and Canada for client Starbucks. I worked with my internal technical team to manage and maintain Azure VM Scale Sets, Service Fabric, and IoT. My key accomplishments include:■ I successfully identified 22 software bugs during production testing phases.■ I wrote 17 Knowledge Base articles and continued to 30 additional on tier 1 to 3 support issues.■ I built 23 configuration management jobs for support tiers using PowerShell. ■ I utilized Node.js to develop IoT maintenance and disaster recovery tools for in-store devices.■ I created 20 alerts using Splunk and New Relic.Technologies: Windows Server 2012/2016, Azure IoT, Azure Virtual Machine Scale Sets, Splunk, New Relic, PowerShell, Node.Js, Git, Azure CLI

At this time, I oversaw daily IT infrastructure operations, resolving Windows Server issues and supporting end users. I used SCCM to manage and implement Windows 10 images in new computers. I restored virtual machines utilizing VMWare vSphere 6.5. I also configured DNS and DHCP on Palo Alto firewalls for remote divisions. My key accomplishments include:■ I drafted 3 procedural manuals for the IT Help Desk on software utilization to streamline workflows and increase overall productivity.■ I spearheaded an Office 365 troubleshooting project for the Marketing division within 1 week.■ I consistently achieved a 24-hour turnaround rate for revitalizing virtual test machine. Technologies: Windows Server 2012/2016, CentOS, Palo Alto Firewalls, VMWare, Office 365

In this role, I was a trusted Azure technical advisor for Microsoft Premier clients. I conducted in-depth Azure training for coworkers and clients. I installed and migrated client accounts to Azure cloud services across diverse service features. I also supported Azure virtual machine automation using PowerShell. My key accomplishments include:■ I resolved 200+ Azure technical issues for Microsoft Premier clients. ■ I fostered key relationships with Microsoft teams to deliver accurate and quick client resolutions.Technologies: Azure IaaS, PowerShell, Azure Storage Accounts ,Windows Server 2012/2016, Linux (Ubuntu & CentOS), Azure CLI.

At this time, I managed Active Directory users and groups. I audited inactive user accounts monthly for SOX compliance. I utilized MS Multifactor to provide VPN access to employees and contractors. Additionally, I troubleshot MS Exchange 2010/2013 mailbox issues remotely. My key accomplishments include:■ I utilized PowerShell to automate new user account creation for new hires, decreasing set-up time to 15 minutes.Technologies: PowerShell, Active Directory, MS Multifactor, SOX compliance, MS Exchange

During this period, I delivered security, networking, and configuration support for various clients. I utilized Nmap and Nessus to pinpoint security issues and potential risks. I created network topologies using MS Visio. I administered Cisco router and switch configurations for clients. I also worked closely with IT vendors to determine client hardware needs. My key accomplishments include:■ I designed and implemented 4+ Cisco router and switch configurations for clients with remote sites.■ I identified security vulnerabilities on servers through Nessus, partnering with client IT team to schedule downtime to patch servers.Technologies: Nmap, Nessus, MS Visio, Cisco Routers/Switches

Provided superior technical troubleshooting, installations, updates, and implementations of key solutions to optimize operations, minimize security risks, and improve efficiency. Significantly improved operations for clients and delivered technical writing on software installation for the Customer Support team.  Slashed server maintenance from seven hours to two hours by integrating System Center Configuration Manager. Successfully implemented an Avaya phone system within three weeks by streamlining work processes and communication with the Corporate IT team.  Provided exemplary oversight of 100+ virtual machines utilizing VMWare vSphere.Technologies: Windows Server 2003/2008, SCCM, VMWare, Avaya VoIP, SCCM