Andrew Ortega Email and Phone Number

03/14 - 04/16 Quality Assurance & Communications Supervisor• Traveled to all embarkation ports quarterly to review and audit the embarkation and debarkation process according to standards and work closely with the Managers and Supervisors in developing and maintaining operation requirements in these ports to maintain the quality and standards that are required and expected by our Company. Furthermore I ensured and reviewed that the highest level of quality standards were being met to both the guests and the employees at all the ports that I visited.• Ensured all ports were maintaining proper staffing levels and man-hours per budget guidelines based on the ship occupancy counts.• I would travel on a last minute notice to assist and manage irregular operations.• Remained on call during nonscheduled workdays to assist with guest communications.• Created and updated department policies and procedures.• Implemented the quality management strategies, procedures, systems, timescales and financials that support, contribute to, and integrate within the department’s annual business plan and long term strategy as directed by the Quality Assurance Manager & Director. • Created and managed departments intranet portal.• Created Microsoft InfoPath forms for the department and company day to day needs.08/07 - 03/14 Embarkation Supervisor• Responsible for embarkation and debarkation operation in Port Miami & Port Everglades.• Responsible for the operations compliance based on the Company’s policy and procedures for over 300 direct reports.• Knowledgeable in non-US travel documents.• Spearheaded many of the employee related activities to boost employee moral, including diversity related activities, monthly themed days, raffles, potlucks, etc. • Assisted in interviewing open positions and identifying qualified candidates during open houses and select positions. 06/04 - 08/07 Research Coordinator 03/03 - 06/04 Reservations Agent