• Daily, makes a minimum of 50 outbound sales calls to both existing and prospective clients representing the business and their services in a positive and professional manner.• Conducts targeted telephone campaigns to acquire business in new markets and generate sales revenue.• Regularly, provides clients with personalized assistance and excellent customer service whilst securing the training that best fits their needs. • Habitually maintains accurate documentation of all prospects, correspondence, and feedback within CRM while performing all sales activities.• Works in conjunction and cooperatively across departments to ensure company goals and objectives are consistently met.

• Performed weekly, monthly, and quarterly analysis on market quantitative data using Microsoft Excel (e.g. price range by unit type).• Supported asset management team in a leasing specialist role to set and adjust unit prices for multi-family developments.• Acted as a liaison between Sherman Associates and third-party leasing team communicating any pricing changes or policy updates to the on-site leasing associates.• Worked with marketing team to implement websites unique to each property and promote leasing concessions.• Collected statistics highlighting leasing activity and distributed Weekly Sales Reports to company executives.

• Tasked with generating solutions to fill commercial vacancies and cold calling prospective tenants in an effort to reach 100% occupancy.• Responsible for maintaining the accuracy of the commercial listings on the company website and editing any changes in occupancy or square footage as they arose.• Ensured all commercial listings were discrepancy-free across multiple online brokerage databases.• Created new templates for commercial property brochures and led the initiative to replace all outdated content.• Managed daily updates to Microsoft Excel spreadsheet of 250+ contacts of prospects for available commercial spaces.

• Delegate closing chores to floor staff to ensure a timely and efficient shift-end.• Plan floor staff’s breaks and see them through in order to maintain smooth operation throughout the course of the shift.• Organized a training database using Microsoft Access in an effort to improve communication and consistency in the training process among team leads.• Responsible for training new staff in various positions across the theatre; improved and modified the training process by making it a more individual experience with each unique staff member.• Resolve customer conflicts and ensure the best possible movie going experience for all guests by performing the necessary ticket exchanges and refunds, as well as informing guests of theatre policies.• Direct and motivate staff of 20+ people to work together as a unified team to provide guests with a great experience.• Communicate the necessary and important information from each shift to fellow teams leads through monthly meetings and daily emails.

Maintained proper and accurate cash handling while performing transactions with guests.• Upheld health code and practiced safe food handling while preparing guests’ food orders in concessions.• Followed a strict schedule while cleaning theatres as an usher, ensuring that theatres were cleaned in a timely manner.• Interacted with guests in person and over the phone, answering their questions pertaining to the theatres and informing them of our policies, show times, and special features.• Responsible for show starts and daily upkeep of projectors in the projection booth.

• Guided groups of up to 20 people on tours and provided them with a quality experience at the Exhibit Center.• Maintained proper and accurate cash handling while performing transactions with guests.• Greeted guests as they entered the building, making them feel welcomed in our space.• Diffused any guest concerns that came to fruition while inside of the Exhibit Center.