Crm Manager
Current1. Customer Insight & Customer Journey Customer profiling and insight Customer focus group Digital customer journey design across APP, WeChat, Web Customer facing portal Refining Business process refining 2. Customer Data & Sales Funnel Routine customer data management Leads management 3. Social CRM WeChat customer communication (regarding posts, reply, social campaigns) 4. WeChat Development Projects Service account management Customer personal center Pre-order on WeChat 3rd Party tools for grouping, tagging, behavior tracking, data stock 5. Event Data Collector Projects Collecting tool setup BJMS data collector management Hotspot data collector management