Andrew Papadakis Email & Phone Number

Kingston, Ontario, Canada

Kingston, Ontario, Canada

- Consistently achieved target goals in the following areas: Apple product sales, AppleCare warranty attach percentages, and customer experience feedback- Achieved a total gross profit of $22,029.69 in June 2021 by selling a total of 828 items at a total sell price of $209,468.75- Demonstrated comprehensive knowledge of Apple products and services such as product specifications, pricing, software features, and repair strategies- Trained new staff in customer service practices, sales procedures, and POS systems- Managed Jump Plus financial assets and cash deposits while ensuring a high degree of security- Led a fast-paced sales floor, ensuring outstanding customer service through effective organization of store resources, resolution of customer conflicts, and innovative solutions tailored to customer needs-Conducted personal training sessions to teach clients how to optimally use their devices and understand Apple’s Operating Systems- Performed service check-ins for customers to assist with troubleshooting of devices, and provided explanations of repair strategies, turnaround times, and cost estimates

Kingston, Ontario, Canada

- Worked in a fast-paced environment requiring adaptation to customers’ needs, resolution of conflicts with customers and team members, and strong communication skills- Prepared and served drinks and food in accordance with health codes and cafe standards- Fostered a welcoming and inclusive environment by using interpersonal skills to grow and maintain connections with customers- Managed time and planned tasks effectively to maintain store cleanliness, including bussing tables, maintenance of condiment bar, and restocking product according to Starbucks’ efficiency standards