Andy Pate Email & Phone Number

Englewood, Colorado, United States

Supporting our Red Robin locations with everything technical. From managing network server racks remotely, to troubleshooting proprietary hardware and software.• Provide frontline technical support in a fast-paced remote environment.• Troubleshoot a wide variety of issues, including restoring store operations after outages, configuring devices, reviewing logs, and resetting passwords.• Utilize ServiceNow for efficient incident management and prioritization to minimize client downtime.• Manage and maintain virtual machines using VMware and OneView.• Configure and support a variety of IT systems, including mobile devices, laptops, network devices, and industry-specific technologies, using tools like Meraki, Juniper Mist, and proprietary software.

Robina, Queensland, Australia

• Worked as the ad-hoc "IT guy" in a fast-paced restaurant environment. Performed troubleshooting that did not require advanced permissions; equipment included the POS, BOH computer, and printers.• Fostered a customer-centric environment while maintaining food and environmental safety.• Trained and supervised staff 18 baristas, ensuring adherence to compliance and operational protocols.• Improved customer survey results by 15% in customer service and beverage quality.

Tempe, Arizona, United States

Using video analysis software, the Video Analysis Unit conducted contact tracing to monitor the potential spread of the COVID-19 virus by identifying occurrences of close contact at various Amazon Warehouse locations throughout North and Central America.

Colorado Springs, Colorado, United States

• Provided administrative support in conducting compensation exams for United States veterans. Other duties included basic IT troubleshooting, accurate data entry, and maintaining electronic health care records. • Optimized clinic inventory management process, resulting in an 18% reduction in supply costs.• Improved customer surveys result in speed of service, patient satisfaction, and clinic cleanliness by 30%.

Colorado Springs, Colorado, United States

• Issued and maintained hundreds of home and property insurance policies in a call center environment. • Assisted members and stakeholders with inquiries, policy guidelines, regulations, and contract reviews, explaining complex legal, technical, and procedural policies in a clear and easy-to-understand manner.• Optimized clinic inventory management process, resulting in an 18% reduction in supply costs.• Improved customer surveys result in a speed of service, patient satisfaction, and clinic cleanliness by 30%.

Fhcc - Great Lakes, Il, Usa | Walter Reed - Bethesda, Md, Usa

• Coordinated and ran 18 provider clinics, demonstrating independent competence. • Implemented a process improvement initiative to reduce patient wait times by 70%, measured using custom Excel spreadsheets using VLOOKUP, INDEX, and more functions. • Provided preventative and therapeutic patient care to active duty and wounded service members.• Developed strong problem-solving and critical thinking skills in a high-pressure environment.• Conducted training presentations and maintained and audited training records for enlisted and officers. • Demonstrated exceptional leadership while supervising and evaluating 21 medical assistants.