Andrew Pendleton Email & Phone Number

Derby, Gb

Derby Crown Court

 Managed courtroom operations efficiently, ensuring timely case resolution and accurate documentation in line with targets. Conducted daily court proceedings, accurately and efficiently handling tasks such as case logging, arraignment, jury selection, and verdicts. Maintained court files meticulously, recording judicial decisions and completing necessary documentation. Ensured full compliance with assurance checks, identifying and managing associated risks. Upheld codes of conduct within the courtroom, promoting compliance during proceedings. Guaranteed fair and respectful treatment of all court users, aligning with Victims Code and Witness Charter. Acted as designated First-Aider for staff and Court users

Derby Crown Court

 Execution of Display Screen Equipment assessments, purchase of necessary equipment, and management of referrals for bespoke assessments Accurate and timely preparation of papers and files for court, hearings and meetings Creating and updating records on in-house computer system and data input Assisting court users, supporting listing and rota management, checking files Handling face to face, written and telephone enquiries

 Provision of high-level server and network support to the UK arm of a leading international financial organisation, covering a wide range of technologies, operating systems, network services and applications. Technical lead for the UK portion of a global Active Directory domain migration, achieved with minimal impact to the business Planning and implementation of new technologies both in the UK, and as part of the wider global Technical Services team. Liaising with other departments within the Enterprise Technology Operations team, such as the Database Administration team, and the organisation's in-house software development team.

 Application specialist engineer, dealing with escalated calls regarding the company’s bespoke Virtual Learning Environment. The VLE was SQL-driven, providing a sound knowledge of medium-level SQL support. Provision of telephone and remote support to customers with issues covering a wide variety of operating systems, network services and applications to tier three level Providing an exceptional level of support service to third line using proven technical support and customer service abilities  Senior engineer with responsibility for reporting on SLA and KPI compliance

 Application specialist engineer, dealing with escalated calls regarding the company’s bespoke Virtual Learning Environment.  Provision of telephone and remote support to customers with issues covering a wide variety of operating systems, network services and applications Providing an exceptional level of support service to third line using proven technical support and customer service abilities

 Installation and maintenance of the network infrastructure Supporting staff and students in the use of all major operating systems and applications throughout the school Responsible for provision of end-user support  Providing hardware support, maintenance and repair of desktops, laptops and servers Management of network services and related software Training and mentoring of new employees.

Gcse, A*-A, Including English And Maths

Microsoft Certified System Administrator