Collaborated with cross-functional teams to deliver quality software products, focusing on compliance and accuracy. Wrote detailed reports on task completion and status updates, ensuring that all documentation adhered to internal processes. Managed customer feedback and issues, using problem-solving skills to maintain smooth workflow across the team.

Organised stock, processed orders, and ensured accurate inventory management. Demonstrated attention to detail while maintaining records of stock movements and customer orders.

• 16-month secondment in the Digital Meter Team managing leak management project team.• Process design and implementation of leak management project including creating guidelines to regulate leaks in the future the success of which would mean roll out to business at large.• Reviewed current ways of working, developed and implemented process improvements removing repetitive tasks to increase efficiency. This was through use of expert knowledge in leak management and customer engagement so improvements can be rolled out to whole company upon completion of project. • Utilised project management methodology (including Agile) to ensure barriers to success were removed and were results delivered across customer service, profit, occupational health and safety and food safety standards as evidenced by strong business performance and growth.• Proactively analysed performance of leak project and shared findings with key stakeholders to show return on investment. Presented biweekly to ‘Customer Working Group’ analysis of progress of project including cost and resource savings.• Ensured cross departmental collaboration and developed by meeting with key stakeholders and ensuring buy-in to project approach.• Maintained mutually beneficial relationships with stakeholders to achieve business goals, through facilitating open communication to ensure the project progressed. Notable Achievements:• Instrumental in roll out and onboarding of 755 digital meters in pilot program test area.• Presented leak stats to wider areas of the business to executive team, which showed the positive impact the project had for customers.• Contributed with creation of leak algorithm, the first of its kind, that will be used in identifying leaks in future.

Delivering high quality, customer-first approach to customers. Responsibilities:• Utilised excellent problem solving and interpersonal skills to resolve complex customer queries whilst thinking on my feet in a fast-paced environment. • Regularly received customer compliments for the outstanding customer service I delivered. Notable Achievements:• Put forward for the ‘High Bill Team’ which allowed me to resolve an even more complex set of customer issues always ensuring a positive experience for our customers through my cool head and highly developed rapport building skills in challenging situations. • Singled out for mentorship with Division Manager due to my past experience as a leader, developing teams and building relationships with internal and external stakeholders. During the mentorship, I further developed my interpersonal skills, conflict resolution and most importantly my leadership skills.

Secondment – Commercial Customer Care• Five-month secondment learning different aspects of the commercial division. • Problem solved for ‘High Value Customers’ such as large business, council and top revenue accounts ensuring issues were resolved with a personal approach in a timely manner.• Managed ‘Bulk Water’ procedure which involved processing applications, data entry/administration and water filling station key system coordination. • Field visits to new and existing ‘Trade Waste Food’ customers to sign or renew trade waste agreements which resulted in growth in this part of the business. Notable Achievements:• Put forward as acting Team Leader due to leadership skills displayed in Customer Care and Commercial Customer Care. • Selected as ‘Subject Matter Expert’ to deliver training and implement delivery of new systems for team, alongside training and delivery of specialised ‘High Bill’ process to commercial division ensuring alignment across departments.

Delivering high quality, customer-first approach to customers. Responsibilities:• Utilised excellent problem solving and interpersonal skills to resolve complex customer queries whilst thinking on my feet in a fast-paced environment. • Regularly received customer compliments for the outstanding customer service I delivered. Notable Achievements:• Put forward for the ‘High Bill Team’ which allowed me to resolve an even more complex set of customer issues always ensuring a positive experience for our customers through my cool head and highly developed rapport building skills in challenging situations. • Singled out for mentorship with Division Manager due to my past experience as a leader, developing teams and building relationships with internal and external stakeholders. During the mentorship, I further developed my interpersonal skills, conflict resolution and most importantly my leadership skills.

Coordination, customer service, training and leadership role for model store. Managed operations of branch with weekly turnover of $32K ensuring excellent branch performance through highly developed business acumen. Responsibilities:• Implemented roll out of head office initiatives, budget management, designed/delivered process improvements, managed daily operations of branch and staff (including recruitment and HR) ensuring KPIs were met and exceeded. • Executed testing and delivery of new products (including designing training for launching), the successful delivery of which meant the strategies I spearheaded were rolled out to whole company.• Instrumental in designing staff training, planning for new product delivery and disseminating feedback to key stakeholders through use of well-honed communication skills. My excellent performance in this meant new product projects were delivered on time and on budget. • Analysed sales, product and business performance and regularly reported to key stakeholders and executive leadership whilst pro-actively responding to and acting on findings. Notable Achievements• Achieved one of the lowest staff turnovers in the company through excellent leadership, relationship management, interpersonal skills, effective training, recruitment and fostering a health branch culture.• Increased sales through development of bespoke marketing strategies, which resulted in consistent sales growth and successfully led team through period of organisational change.• Regularly branch of choice for regular large corporate orders due to excellent operations and track record of consistency.• Excellent track record developing leaders and delivering outstanding customer satisfaction scores.