Andrew Pieper Email & Phone Number

Lead Ubiquiti's global distributor partner training program. Responsible for training our distributor partners and their sales teams on new Ubiquiti products and technical features. Also provide a wide range of technical presales support and design assistance.

Greater Owensboro Area

Help businesses address their IT needs in the Western Kentucky region by offering a wide range of services including software, networking, hardware, purchasing, IT Staffing, etc. My core focus is empowering local and regional businesses to grow stronger by addressing their IT needs efficiently and affordably.

Was promoted to lead company support efforts at Ubiquiti Networks for all product lines. -Managed ~70-80 technical support personnel spread globally, many of which reported to me directly. Responsible for managing hiring and personnel management within this department. -Built, analyzed and presented data analytics/KPIs to help refine corporate strategy and.

Greater Salt Lake City Area

Worked with developers in planning and maintaining sunMAX software suite by coordinating/leading sprint meetings, leveraging JIRA and other tools, coordinating QA efforts, etc. Helped ensure that business/customer needs were provided for in software improvements/added features. Helped design and build a finance/sales tool that was added to our suite and.

Greater Salt Lake City Area

Brought on with core need to hire and train a support team for a new product line that was to released imminently. Led a search for candidates from an engineering background with strong support skills. Built a strong team of capable support staff who fulfilled the teams needs- and as a much smaller team than expected. Led efforts to find and purchase.

Hired on as Technical Support Engineer and was later promoted to Senior Technical Support Engineer. Provided advanced technical support for the LANDESK Management Suite and Shavlik patch management product lines. Received customer cases by phone, email, and web-submitted service requests. Won numerous awards for high quality of service provided. Drove high.

Provided all levels of computer support (hardware, software, printer, etc.) in an enterprise environment to a large client base, using a variety of desktop support tools i.e. active directory, altiris, etc. Excelled at and enjoyed helping users learn how to better use their technology. Made supervisor over a team of 10 students- the team consistently.

Provo, UT

Provided computer support for a diverse international clientele. Worked with and supported many products and services (Novell Client, Groupwise, Microsoft Office, LANdesk, etc.), and had to help users across the world with varying backgrounds in computing.