Andrew Pogson

Andrew Pogson Email and Phone Number

CX & Sales professional, Maximising Cloud Tech to deliver exceptional Contact Centres @ VoiceFoundry APAC
sydney, new south wales, australia
Andrew Pogson's Location
Greater Sydney Area, Australia
Andrew Pogson's Contact Details

Andrew Pogson personal email

About Andrew Pogson

Sound business management principles and commercial acumen to deliver exceptional resultsBuilding effective and successful relationships with key stakeholdersPeople development and growth through training and mentoring - Results through peopleInitiating change to grow revenues, profit and salesNegotiation skills at all levels from CEO/MD to front line staffIntegral knowledge of Contact Centres; Internal, External, Outsource, Insource, Inbound, Outbound, Blended environmentsDiverse sales channel experience, direct and indirect modelsHigh level communication written and verbalSales Presentation skillsUnderstanding and implementation of new and existing regulatory environments including Financial Services and Energy MarketsSpecialties: 18 years in Financial Services 20 years in Contact Centres20 years in Sales and MarketingRS-146 qualificationSignificant people model change, increasing revenues and profit 3 fold over 2 yearsSenior level negotiation of high value contractsDiverse portfolio of verticals (Financial Service, Utilities, Entertainment, Telco)Multi-Site set-up and management of clients, services, staff

Andrew Pogson's Current Company Details
VoiceFoundry APAC

Voicefoundry Apac

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CX & Sales professional, Maximising Cloud Tech to deliver exceptional Contact Centres
sydney, new south wales, australia
Website:
voicefoundry.com.au
Employees:
27
Andrew Pogson Work Experience Details
  • Voicefoundry Apac
    Executive Director Digital Sales
    Voicefoundry Apac May 2022 - Present
    Australia
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  • Cloudwave
    Principal Consultant
    Cloudwave Aug 2021 - Apr 2022
    Sydney, New South Wales, Australia
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  • Icare Nsw
    Head Of Customer Care - Claims Contact Centres
    Icare Nsw Jan 2018 - Jul 2021
    Sydney, Australia
    NSW has a new Workers Insurance model, launched January 1, 2018- New Claims processing and triage- Early intervention- Workers support in Return to Work plans- Support (contact) Centre delivery- NPS- Self Serve and technology enablement - Service provider partnership for delivery
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  • Icare Nsw
    Project Lead - Support Centre Workers Insurance
    Icare Nsw Aug 2017 - Jan 2018
    Sydney, Australia
    Workers Insurance New Claims ModelImplementing multi site Support CentreStart up operation Partnering service provider for delivery
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  • Optimising Sales
    Owner
    Optimising Sales Apr 2013 - Jan 2019
    Optimising Sales is a business that can provide the catalyst to your growth either through Direct Sales and front line services or Business Development Strategy and Execution in a consultancy service.Delivered results across many verticals, Energy, Charity and Lead Generation through multiple field channels.Delivered consultative services to help grow business revenues - relevant partnership engagements and service delivery through right party contacts.
  • Peakbound Holdings Pty
    Snr Operations Manager
    Peakbound Holdings Pty Nov 2016 - Aug 2017
  • Woolworths Limited
    Operations Manager - Contact Centres
    Woolworths Limited Apr 2015 - Nov 2016
    Set budgets and achieve company EBIT and COGSManage Contact Centre Provider commercially and operationally to meet set KPIs (Grade of service, cost to serve, cost of sale etc)Develop and execute Sales, Service and Marketing strategyStakeholder (internal and external) management to deliver KPIContract negotiation and executionNPS and customer insight reporting and action plans to improveSales fulfillment, “end to end” customer experience
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  • Truenergy
    National Sales Manager
    Truenergy Sep 2011 - Apr 2013
    Sydney & Melbourne
    Set sales budgets and growth and achieve company EBITCoach, mentor and motivate sales teamMaintain and strengthen a large portfolio of supplier channelsDevelop and execute sales strategiesDevelop plan and procure new sales channelsContract negotiation and executionCustomer Retention
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  • Energyaustralia
    National Sales Manager
    Energyaustralia Jun 2009 - Apr 2013
    Sydney
    Set sales budgets and growth and achieve company EBITCoach, mentor and motivate sales teamMaintain and strengthen a large portfolio of supplier channelsDevelop and execute sales strategiesDevelop plan and procure new sales channelsContract negotiation and executionCustomer Retention
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  • Customcall
    General Manager
    Customcall Nov 2001 - Dec 2008
    Sydney, Australia
    Company VisionBusiness Development, Existing & NewHR, People Strategies & DevelopmentCall Centre ManagementData Analytics Strategy Development & ImplementationClient "Partnership" and DevelopmentMulti Brand implementation and adaptation (Fin services, Telco, Utilities, Entertainment....)Complete Budget Accountability (reporting to the Board)Multi Site Implementation and Management
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Andrew Pogson Skills

Strategy Management Outsourcing Change Management Leadership New Business Development Sales Call Centers Marketing Strategy Customer Retention Contact Centers Team Leadership Training Crm Project Management Business Development Stakeholder Management Contract Negotiation Telco Operations Management Direct Sales Negotiation Project Delivery Multi Channel Marketing Sales Process Customer Experience P&l Responsibility P&l Management Call Center

Andrew Pogson Education Details

Frequently Asked Questions about Andrew Pogson

What company does Andrew Pogson work for?

Andrew Pogson works for Voicefoundry Apac

What is Andrew Pogson's role at the current company?

Andrew Pogson's current role is CX & Sales professional, Maximising Cloud Tech to deliver exceptional Contact Centres.

What is Andrew Pogson's email address?

Andrew Pogson's email address is am****@****ail.com

What schools did Andrew Pogson attend?

Andrew Pogson attended Macquarie University, Homebush Boys.

What skills is Andrew Pogson known for?

Andrew Pogson has skills like Strategy, Management, Outsourcing, Change Management, Leadership, New Business Development, Sales, Call Centers, Marketing Strategy, Customer Retention, Contact Centers, Team Leadership.

Who are Andrew Pogson's colleagues?

Andrew Pogson's colleagues are Rick Rizzo, Simon Fairall, Andrej Grobler, Agustín Tamagno, Sony Thomas.

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