●Responsible for planning, coordinating, and facilitating the logistics of events throughout the Cross Insurance Arena; act as liaison for building with all parties involved in the event.●Timely and accurately communicate with building staff all requirements necessary for the events.●Coordinate event seating layouts with box office when necessary.●Coordinate show requirements with tour production managers.●Prepare data/event sheet for building personnel prior to each event.●Present event previews/reviews in staff meetings.●Develop and control event budgets including preparing pre-show event financial estimates and completing post-show financial settlements based on contractual requirements.●Deliver timely and accurate event information to the finance department for settlement/invoicing.●Exercises discretion and utilizes independent decision-making during events that will best represent the Cross Insurance Arena and serve the client.●Troubleshoot during event preparation and during event to ensure that all event setups are correct including making decisions about policy, procedures, billing, and staffing.●Oversee all production, set up, event staff, event-related contract services.●Create work schedules for event staff, security staff, police fire and EMS staff and delegate assignments and review performance and results.●Facilitate event load-ins and load-outs that are typically early in the mornings and/or late into the evenings.●Communicate in a timely fashion any/all problems and proposed solutions to the Director of Events & GM.●Receive and respond to complaints from tenants and the public or refer them to the Director of Events & GM.●Prepare event reports noting attendance, times, significant problems, etc.●Finalize lessee requirements including table arrangements and number and nature of support personnel (ushers, security guards, caterers & decorators).

● Operated Zamboni Ice Resurfacer.● Provided excellent customer service to internal and external clients. ● Led teams and managed in a fast paced, high-pressure environment.● Communicated clearly and concisely to staff and customers.● Assisted in changeover/shows set ups. ● Assisted housekeeping crews and provide team support as required.● Multi-tasked under time constraints in high pressure situations.

● Provided face-to-face ticket sale services as well as over the phone using ticketing software.● Fulfilled Will-Call pickups.● Assisted with setting up and running birthday party packages.● Created a reliable experience by providing exceptional service for all fans and guests.● Understood and communicated the various ticketing technologies to our fans.● Assisted with troubleshooting ticket issues resolving.● Provided information about each event and future promotions. ● Provided outstanding customer service with phone etiquette.● Multi-tasked with little supervision.● Performed at a high level in a fast-paced environment. ● Handled and resolved issues in high pressure situations.● Assisted other team members as needed.

• Provide customer service including new-member sign ups and facility tours.• Ensure athletic facility grounds and equipment are in an organized and clean environment.• Ensure that COVID protocols are followed and enforced. • Maintain and restock retail inventory when needed.

• Participated in weekly recruiting meetings. • Worked with ARMS and Hudl for recruiting purposes.• Previewed high school teams Hudl to find potential recruits. • Created scout team binder, including offensive plays and formations.• Assisted coaches with on-field drills. • Filmed practices.• Uploaded, cut, and tagged film. • Created playlist/cutups to produce teach tape.• Prepared field for practice.• Assisted in setup for recruitment tours. • Maintained recruiting board in head coach’s office. • Assisted in organizing and storing equipment after fall season.• Monitored team workouts during weight room sessions.

• Used custom software application to schedule and track member participation and development.• Participated in the monthly review of business profit and loss financial statements.• Performed a weekly audit of membership accounts.• Assisted training staff by coordinating facility and equipment set up and providing class instruction when required.• Ensured athletic facility grounds and equipment were in an organized and clean environment.• Provided front desk support by scheduling and coordinating facility athletic events.• Provided customer services including new-member sign ups and facility tours.• Participated in long-range planning and marketing strategies.

• Assisted program staff at non-profit organization that provides positive youth development/life lessons for at-risk youth through sports programming, • Helped oversee two one-week camps for 200+ kids ages 6-14; supervised youth as role model.• Introduced program presenters and supported clinics and other events. • Collaborated with Field of Dreams for one-day event helping visually impaired campers.• Provided on field coaching assistance with program staff for camps and clinics• Supported program staff with administrative duties: paperwork, registration, and schedules; Helped manage inventory, orders, and delivery of equipment; coordinated travel logistics for program staff.• Helped manage camp operations to ensure camp was organized and details were covered.

• Performed physical confirmation of approximately 5,000 fixed assets.• Acted as Team leader to resolve found discrepancies by initiating meetings with the area experts.• Completed appropriate excel spreadsheets to update the fixed asset sub-ledger with actual findings.• Ensured the accuracy of data input to update the fixed asset records.• Communicated inventory progress and results to senior management team on a daily basis.

• Officiated baseball games as part of community recreation sports league serving several hundred youth players representing four towns.• Monitored athletes, coaches and spectators to ensure good sportsmanship in all aspects of the game and enforce safe, fair and unbiased playing conditions. • Attended training clinic on managing and officiating baseball games and tournaments.• Used independent decision making to evaluate all aspects of game play and conditions.