- Designed, configured, and maintained new CRM environment.- Defined org-wide sharing settings, security protocols and user accessibility.- Performed ongoing system maintenance, user support, and system updates.- Constructed pricing models, pipelines, and billing processes for products and services.- Streamlined time-consuming business processes utilizing Flow Builder functionalities.- Developed and maintained system integrations and AppExchange products.- Created custom solutions for various marketing initiatives.- Conducted user onboarding and training sessions.- Configured fields, page layouts, record types, workflow rules, and validation rules. - Monitored data integrity and performed routine data cleaning procedures.- Collaborated with stakeholders to identify objectives and define project scopes.- Customized desktop and mobile experience to facilitate intricate Sales and Billing processes.

Manage transportation scheduling and logistics to ensure the timely transport of each customer and maximize earning potential. Verify the identity of each passenger to ensure maximum safety and security in a demanding and fast-paced multicultural environment.Key Accomplishments:- Planned each trip using turn-by-turn directions, accepted payments, and adhered to traffic laws.- Provided customer-centered service to maintain a 4.9 driver rating and gain repeat customers.- Ensured proper vehicle function by providing regular maintenance.

Oversaw lab equipment inspections and calibration to ensure precision and accuracy. Enhanced job knowledge by participating in educational opportunities and reading technical publications.Key Accomplishments:- Ensured proper equipment operation by performing software updates, troubleshooting breakdowns and performing preventive maintenance.- Managed inventory for biology and chemistry departments to maintain appropriate levels.- Reduced risks by enforcing protocols critical to the health and safety of lab staff and students.

Led strategic high-quality communications to relay information between mobile forces and stationary units, adhering to strict quality assurance and radio protocols and procedures at all times.Key Accomplishments:- Maintained quality assurance by performing daily radio function checks and weekly network security maintenance in compliance with policies and regulations. - Performed medical support and radio medical extraction procedures in compliance with medical evacuation regulations.