Andrew Ramos

Andrew Ramos Email and Phone Number

CX Manager
Andrew Ramos's Location
United States, United States
Andrew Ramos's Contact Details

Andrew Ramos personal email

n/a
About Andrew Ramos

Are some teams not performing as consistently and strongly on the job? Are employees needing guidance and support in their growth? It is not a coincidence you’re here. I nurture employees' strengths, while compassionately enhancing all low performance stats to consistently exceed expectations. From here in the US to countries like the Philippines and Ireland,I turn around Customer Satisfaction Scores from 54% to 92% in three-weeks.With previous experience at hyper-growth startups like Coinbase and Robinhood, my career success spans internationally in multicultural settings expanding into 8 timezones. Globally, I am known for launching, optimizing, and scaling programs in high-growth environments. In my undergraduate studies, I worked as the LGBTQAI2S+ Student Representative with a constituency of 4,000 students while launching a student resource for queer suicide prevention, promoting wellness, and inclusive healthcare. In 2024, I earned my Learning Design & Technologies MA.TARGET ROLES: Senior People Manager, CX Supervisor

Andrew Ramos's Current Company Details

CX Manager
Andrew Ramos Work Experience Details
  • Coinbase
    Cx Supervisor
    Coinbase 2022 - 2022
    Remote First, Us
    Created cross-cultural connections by managing and collaborating globally with people in 3 different countries and across 5 different time zones. Coached based on observed customer interactions and data via Looker. Onboarded other supervisors on Looker.
  • Robinhood
    Team Associate
    Robinhood 2021 - 2022
    Menlo Park, California, Us
    Gained valuable experience in LearnUpon, Salesforce, CMR, and FinTech industry. Learned new software such as Zendesk and Google Suite.
  • Nelnet
    Training Facilitator
    Nelnet 2017 - 2021
    Lincoln, Nebraska, Us
    Shortened 3-week online synchronous learning to 2.5 days while reducing costs by 20%. Learned how to use Articulate 360, Confluence/JIRA, Workday, and ABSORB (LMS). Trained other trainers on how to use LMS, Confluence JIRA, Workday, and ABOSRB.
  • Lincoln Public Schools
    Bd/Sped Para-Educator
    Lincoln Public Schools 2012 - 2017
    Lincoln, Nebraska, Us
    Instructed 3-4 students annually with special needs and led 50+ students in after-school makerspace program for low-income students. Designed after-school makerspace curriculum that was later adopted district-wide.
  • Americorps
    Afterschool Teacher/Program Manager
    Americorps Aug 2012 - Aug 2013
    Us
    Managed volunteers at an underserved youth program for a multicultural center. Collaborated with Greek life, academic student organizations, multicultural student groups, and third-party free tutor organizations in hiring and maintaining 100+ volunteers.

Andrew Ramos Skills

Adult Education Training Delivery New Hires Coaching Classroom Management Training Facilitation Contact Centers Customer Service Education Nonprofit Organizations Organization Skills Communication Behavior Management Special Education Teaching

Andrew Ramos Education Details

  • University Of Colorado
    University Of Colorado
    Learning Design And Technology
  • University Of Nebraska-Lincoln
    University Of Nebraska-Lincoln
    Political Science And Government

Frequently Asked Questions about Andrew Ramos

What is Andrew Ramos's role at the current company?

Andrew Ramos's current role is CX Manager.

What is Andrew Ramos's email address?

Andrew Ramos's email address is an****@****ase.com

What schools did Andrew Ramos attend?

Andrew Ramos attended University Of Colorado, University Of Nebraska-Lincoln.

What skills is Andrew Ramos known for?

Andrew Ramos has skills like Adult Education, Training Delivery, New Hires, Coaching, Classroom Management, Training Facilitation, Contact Centers, Customer Service, Education, Nonprofit Organizations, Organization Skills, Communication.

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