Chase Auto Finance Division• Experienced in performing credit file reviews, ensuring compliance standards are maintained, recommend solutions that increase profitability, growth and account loyalty• Broad knowledge in all areas of auto finance to analyze and understand the entire origination process• Ability to handle multiple projects and work through conflicting priorities under tight deadlines• Accomplished in growing and maintaining client relationships to meet company goals

• Analyze the risk of sub prime customers to increase Chase’s profitability and manage a portfolio• Communicate with various dealerships over the phone and in person promoting product capabilities in relation to competitors• Analyze daily relationship and performance reports to maintain and locate trends• Communicate efficiently with customer disputes in a way to maintain a strong relationship with clients while adhering to government regulations

• Negotiated with customers to set up payment plans; took each customer’s personal situations into account to come to a mutually beneficial resolution• Designated to handle coverage of peers’ portfolios throughout the region without knowledge of territory or previous relationship