• Provides excellent customer service by making sure any issues or questions customers have been promptly and compassionately addressed and resolved.• Packages and ships customer orders daily while ensuring the products are free of any defects. • Maintains the accounting books and produces and files the necessary government documents as needed.• Created and maintains the business website, continually updating it and working to expand it.• Handles bulk orders for vendors including invoicing and accounts receivable.• Communicates with Amazon to resolve the various issues that arise and maintains the product detail page.• Monitors Google Analytics for trends and statistics to make improvements to the business.• Grew Mandarin Moose from a fledgling company to a business grossing more than $150k per year.• Created a new product from scratch to increase sales and traffic for Mandarin Moose.• Reached over 1,200 reviews on Amazon with a 4.6-star rating by producing a great product and continually providing exceptional service.

• Handled inside sales including communicating with the customer on pipe and accessory needs, quote production, procurement of the requested pipe, and arrangement of transportation to the desired site within the requested time frame. • Completes and issues required sales documentation, including purchase orders, sales orders, etc. • Provides excellent customer service by ensuring quotes are sent promptly, pipe is delivered timely, and the quality is as expected. • Coordinated with customers and technicians on equipment rentals and repairs while keeping organized documentation to ensure the customers are happy with the services and all equipment is accounted for.• Worked closely with other branches to allocate and transfer equipment and parts between offices.• Developed and maintained close working relationships with customers and suppliers. • Completed and reviewed inventory reports, cycle counts and adjustments.

• Handled inside sales including; inquiry to the customer on pipe specifics, procurement of the requested pipe, quote production, coordination of timely inspection, and arrangement of transportation to the desired site within the requested time frame. • Completed and issued required sales documentation, including purchase orders, invoices, etc. • Maintained and reconciled inventory records.• Provided excellent customer service by ensuring quotes are sent promptly, pipe is delivered timely, and the quality is as expected. • Coordinated timely inspections of pipe by scheduling the inspection staff to jobs based on requested delivery dates. • Received inspection reports, reviewed for accuracy and completion, and presented the report to the customer. Ensured the customer is satisfied with the product and inspection. • Maintained detailed logs of current, upcoming, and completed inspection jobs.• Managed and supported inspection staff by ensuring that the required supplies to complete a job are readily available• Developed and maintained close working relationships with customers and suppliers. • Completed the NASPD OCTG training course.• Obtained one of Catamount’s largest customers by exceeding the customer’s expectations in multiple sales, leading to a strong loyalty to Catamount. • Structured and streamlined the inspection workflow to improve efficiency and customer satisfaction.

• Performed general maintenance of the museum’s facilities, ensuring the facility was in excellent working condition for the over 100,000 guests that attended yearly. • Performed groundskeeping and landscaping for the 5-acre property, initiating and overseeing multiple ground improvements. • Coordinated volunteers and community service works to assist in tasks throughout the museum.• Worked closely with all departments of the museum to support exhibits, collections and displays.• Coordinated large scale events, such as Day Out with Thomas and The Polar Express, which brought in 4,500 guests daily for multiple weeks. o Completed the set-up of the additional structures required for these events.o Ensured the facility and structures were in top condition, and monitored the event closely for any repairs that needed to be completed. • Partnered with the Board of Trustees and the Executive Director to develop and build an extensive new structure that enabled guests to enjoy meals outside. • Discovered and quickly fixed a massive water leak that could have cost the museum thousands of dollars per month in water usage fees.• Recognized by the Board of Trustees for significantly improving the grounds by adding trees and various plants, as well as taking a proactive approach to clean up and maintenance.