Andrew Ridolfi Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Since joining the Technology team at Hub Australia, I have been instrumental in driving technological innovation across the organisation. My expertise lies in delivering end-to-end projects, automating processes, and implementing systems improvements, which contribute to the company's growth and efficiency.My day-to-day focuses on providing infrastructure support for printing (Papercut), AV (various), and networking (Meraki), along with systems support for Zendesk, GSuite, Office 365, OfficeRnD, and Mosyle.Key highlights during my time at Hub include:- Creating a system for inputting and tracking custom network services nationwide resulting in process time reduction of greater than 15 minutes per service, and integrating the ability to identify outdated services through custom API integrations, improving network audit speed & accuracy, and finding ~$10,000 of lost monthly income.- Working collaboratively with clubhouse leadership to implement an automated system for casual rostering, reducing the time requirement from 30+ minutes to less than 5 mins and increasing user experience & reporting accuracy.- PM for the IT knowledge-development project. Worked cross-functionally with Operations Leads & Technology team to create an engaging and thorough training plan that achieved the goals for both teams. Co-ordinated the nation-wide delivery schedule and trained staff on development material.

Melbourne, Victoria, Australia

As an IT Services Specialist at Block, I created and implemented business systems improvements and provided level 2 & 3 support to employees for a diverse range of platforms. I served as a primary contact for hardware support, collaborating with the IT Logistics team to facilitate device upgrades and replacements. Furthermore, I played a crucial role in overseeing onboarding processes for the entire company and upgrading the IT-specific onboarding for new team members.Additionally, I had the opportunity to collaborate with team members and external stakeholders across different time zones and cultures with international teams based in San Francisco, Taiwan, and China.Some of the key accomplishments during my tenure at Block include:- Devising and implementing a streamlined, company-wide system for new-hire onboarding and device upgrades reducing the total processing time from 60 mins/week, to under 5 minutes.- Creating and maintaining a comprehensive library of IT and company-wide support articles through Jira Confluence, reducing support ticket resolution time.- Managing the restructure of IT new-hire training, developing templates and documentation to support the project resulting in greatly improved training efficiency & user experience.

Melbourne, Australia

As a Technology Lead at WeWork, I spearheaded level 2 networking, and level 3 AV and printing support for 21 locations nationwide with a strong emphasis on providing face-to-face support to form relationships and cultivate a sense of community.Highlights of my employment at WeWork include:- Orchestrating IT move-ins for prominent enterprise clients such as BHP, Dataminr, Brightstar, Salesforce, and Square (Cash App), generating over $500,000 in combined annual revenue for WeWork through additional technology services.- Managing the legacy AV and printing services upgrade project for Australia, developing comprehensive documentation to streamline maintenance and issue tracking, ultimately reducing downtime by over 95% and total AV support tickets by 80% nationwide.- Designing & implementing automated systems to enhance the efficiency and accuracy of IT and Operations team projects.- Facilitating the launch of 12 new buildings across Australia (Perth, Brisbane, Sydney) by providing on-site support for the configuration of audio-visual, printing, and networking services.

South Yarra, Melbourne

As a Retail Store Manager at Vodafone South Yarra, I excelled in driving store success by implementing strategic initiatives and fostering a high-performance team culture. My key achievements include:- Devising and executing store strategies that increased customer engagement, expanded store traffic, and optimized profitability, resulting in a 15% growth in sales year-over-year.- Consistently meeting and exceeding sales, financial, and customer service targets, including a 10% reduction in technician dispatch rate and a 5-point increase in first contact resolution rate.- Empowering and motivating the team to build capabilities and develop future leaders, with a focus on nurturing talent and promoting from within, leading to a 20% increase in internal promotions.- Diligently monitoring performance, compliance, and team culture, resulting in a 25% improvement in overall store compliance and a harmonious work environment.- Spearheading recruitment efforts and conducting comprehensive performance reviews for the team, contributing to a ~30% decrease in staff turnover and a more engaged workforce.

Mount Waverley, Melbourne

Responsibilities & Duties - Analysing key-performance indicators to further improve sales and profits. - Building and maintaining relationships with key customers and suppliers including Apple, Microsoft, Ingram Micro and Cotton On.- Creating and executing training sessions to familiarise customers with our products.- Working the sales floor and assisting customers with product selections- Researching and rolling-out cloud based CRM solution company wide, increasing employee efficiency and online sales. - Hiring, training and terminating employment.Key Achievements- Promoted to assistant manager from sales consultant after three years of employment. Promoted to store manager two years later.- Identified and migrated legacy database to Lightspeed CRM.- Created and implemented new company logo and design profile.- Heavily involved in the implementation and maintenance of the point of sale system and online store.

Glen Iris

Floor manager responsible for the smooth operation of front-of-house during breakfast and lunch.Responsibilities included:- Identifying employee strengths and weaknesses to efficiently manage roles and staffing.- Bartending and serving at functions with attendances in excess of 50 guests.- Maintaining stringent sanitation and health standards.- Using, and adapting the POS system on a daily basis.- Providing quick, accurate, and friendly service whilst staying calm under pressure.- Ordering stock and building relationships with suppliers.- Hiring staff and terminating employment.- Training and evaluating employees.

Bachelor Of Commerce (Bcom), Finance, General

Activities and Societies: Deakin Commerce Society

Victorian Certificate Of Education