Andrew Righter Email & Phone Number

Silver Spring, Md

Network Operations Contract Services Manager – Led team of over 100, including 7 direct reports and 90+ union represented personnel responsible for overseeing work activities performed by Outside Plant (OSP), Traffic Control (TC) and other field vendors throughout Virginia, Maryland and Washington, DC. Managed all network build vendor work functions to meet strategic infrastructure deployments, including next generation domestic and global technology solutions for government, commercial and residential customers (including Fios, FTTP, GPON, FTTC, 5G wireless small cell, MDU, and MTU).- Successfully managed Contract Services expense budget of approximately $30M via thorough inspections of vendor work activities.- Underran direct expense budget of $24M by $6M (25% favorable) through careful management of personnel labor hours.- Exceeded double pole removal project objective of 14K by nearly 3K (17K achieved - 20% favorable) via effective assignment of geographically ready work.- Surpassed yearly FTTP build goal of 529M by 220M (42% above objective) by ensuring a work ready plan was released in a timely manner and effectively executed.- Achieved Fios deployment in support of governmental franchise open for sale and growth of 3.15M.- Attained overall scorecard of 99.15% for 2018 performance year.

Silver Spring, Md

Customer Operations – Led functional teams in support of Verizon Customer Operations throughout Virginia, Maryland and Washington, DC. - Led 24 Hour Operation Center responsible for managing all network service outages, abnormal events, PPM, air pressure and SLC failures. Center provided corporate leaders with status on each event, plans and progress toward resolving the event and also provided customers with status on outage and restoration related activities.- Managed Customer Escalation Team responsible for resolving service and billing issues. Provided timely and accurate responses to customer inquiries, researched identified concerns and developed a resolution to meet each customer’s needs. Developed root cause analyses for corporate executives identifying process improvements and recommended steps to increase customer satisfaction and improve retention.- Led a mixed team comprised of a Construction Management Center (CMC) and Employee Absence Administration organization. * The CMC provided support to Verizon’s operations field team, including facilitation of time reporting, inventory and material management, 3-way match functions, redlines to update job records, network damage prevention and investigation, reimbursable management (billing identified damaging parties) . Ensured all administrative functions were complete, enabling Verizon to meet Fios deployments in support of required Governmental Local Franchise Agreements. * The Employee Absence Administration team ensured employee attendance objectives were met for the workforce.

Baltimore, Maryland Area

Network Engineering – Led engineering teams in support of Verizon Network Operations throughout New Jersey, Pennsylvania, Delaware, West Virginia, Virginia, Maryland and Washington, DC. - Managed teams responsible for Customer Network Engineering applications, Network Collocation, Project Management, Integrated Engineering functions (Central Office and Outside Plant) as well as NPA planning and relief functions. - Managed Customer Network Engineering team responsible for developing custom solutions for Verizon’s large business and governmental customers to enhance revenue. Maintained 100% compliance implementing collocation applications. - Represented Verizon at industry wide NPA planning sessions. Successfully obtained approval for first state wide overlay in the USA (301/240 & 410/443 NPAs). - Led team responsible for reviewing and approving all capital authorization requests. Developed submission guidelines and job aid for users to ensure consistency in spending request submissions. Led field team audits. Successfully captured thousands of unused network plug in cards from vendor warehouses subsequently returned to company stock.

Washington D.C. Metro Area

Performed jobs of increasing responsibility and complexity focused on Verizon’s Central Office Network, including developing individual case based tariffed custom network solutions to organizations such as U.S. Senate, World Bank, DOJ, GAO, Treasury Department and American Red Cross.