Andrew Roach Email & Phone Number

Houston, Texas Area

Responsible for all engineering resources within the Houston, Austin, Corpus Christi market area. Focused on delivering outstanding client satisfaction through IT Managed Services delivery. Building and developing a loyal, satisfied, and appropriately skilled engineering team. Responsible for the overall productivity and quality of work and ensure that all team members have the skills and tools needed to be successful to addresses/expedite escalations when necessary. Working closely with various departments and Client account stakeholders, ensuring consistent quality service delivery and to identify and facilitate remediation of service quality issues as they arise. Coordinates activities with the various functional leaders within All Covered to ensure alignment and effectiveness.

Houston, Texas Area

Katy, Tx

Developed the strategic corporate vision as a member of the executive leadership team of a $35M company. Managed 20+ IT professionals, which supported three offices in Texas and one in Georgia. Oversaw all aspects of the company’s IT platforms, including: capital/operating budgets, system development, governance, PCI controls, vendor/cloud management, information security, analytics, datacenter, infrastructure, telecomm, operations and help desks. Established relationships with outsource contractors and suppliers.

Katy, Tx

Oversaw the technical processes employed to make the company successful as it grew from $6M in revenue to over $35M during a 10 year-period. Responsible for all aspects of infrastructure, including networking, security, storage area network (SAN), virus protection, unified communications and help desk. Developed and integrated programs to facilitate data analysis, business processes, application development and integration with clients. Produced and maintained hardware and outsourcing budgets.

Twinsburg, Oh

Houston, Tx

Houston, Tx