As a Telecommunications GIS Network Analyst, I specialize in optimizing network efficiency through advanced spatial analysis and GIS technologies. My role involves mapping infrastructure, analyzing data to enhance performance, and identifying strategic locations for network expansions. I excel in using GIS software for spatial queries and troubleshooting, collaborating across teams to ensure reliable network operations in line with industry advancements.

In my role at Worcestershire County Council, I collaborate closely across departments to manage social care referrals, interacting daily with service users, families, carers, and professionals. Handling sensitive information like Mental Health Assessments, Safeguarding, and Social Care referrals, I ensure strict GDPR compliance and confidentiality. I exclusively liaise with staff and professionals involved in these cases, providing effective support using Microsoft systems, Liquid Logic, and Care-notes to streamline processes.

During my time at Cotswold Outdoor, I maintained daily communication with multiple stores to resolve issues promptly and ensured high quality customer service. Enhancing my IT skills, I collaborated proactively with partner companies as needed to address customer concerns effectively. During busy times, I handled tasks like restocking and customer inquiries with efficiency and composure, prioritising customer satisfaction at all times.