Information and operations manager; with over 20 years proven success in driving up quality standards and customer satisfaction. Feel free to contact me at a.rowbotham@bradford.ac.ukExperience includes:• Managing and developing frontline staff to deliver comprehensive information and advice services• Strategy and policy writing, focussing on service and customers’ needs• Representing and marketing services to local and regional stakeholders• Coordinating and hosting conferences and fairs• Managing budgets of in excess of £200,000 and generating extra income streams• Researching, writing and seeking innovate approaches to printed materials and online resources• Liaising with graphic designers, printers and logistics companies to ensure cost and time effectiveness• Producing statistical reports for internal use and government returns• Providing accurate needs analysis to inform bid writing• Negotiating, writing and agreeing development plans with over 100 institutions to ensure that each meets or is working towards national and local quality standards