enVista Technology Solutions is a managed services environment providing support for technical needs to clients in varying tech environments ranging in size from small office to enterprise. Requires continuous development of knowledge and skills based on growth of existing clients and newly onboarded clients ranging from healthcare, warehouse environments, legal offices, real estate management, apartment management, etc. Perform regular maintenance tasks, change requests, and issue resolution relating to client networks and server infrastructure. This is primarily on Cisco, Sophos, Sonicwall, Fortinet, and Meraki network equipment. Microsoft servers both physical and virtual via Hyper-V or ESXI VmwareAdminister common Microsoft services such as Azure, Office 365Complete client improvement projects regarding network builds/installs and server builds/installsExample - I took point for the configuration and install of network equipment for an enterprise real estate company that purchased and absorbed assets of another enterprise real estate company utilizing Sophos firewalls and Meraki switches and access points. This was performed in tandem with remote technicians who installed equipment at 15 remote sites upon shipment arrival. Verified network connectivity and vpn traversal of each site. Continued network adjustments and assistance to newly onboarded remote staff to finalize merger and initiate decommissioning of the absorbed client’s network and server infrastructure.

Temporary Contract Troubleshoot and resolve technology/network related issues for teachers, students, and staff as related to the desktop support role including hardware repairs, hardware updates, imaging, software updates, printer support, projectors, and Apple TVs for both Microsoft and Apple products. Support students in utilization of iPads through Filewave MDM software, and active directory. Set up and deploy replacement devices to students and staff as needed.

-Provide customer support to clients of the Sharpen cloud hosted VoIP platform through phone, chat, and email ticketing systems-Assist clients in the Administrative tasks of account setup with call routing pathways, addition of user licenses/extensions, support of Sharpen's web portal features, and the provisioning of VoIP hardware. -Evaluate common issues with Local Area Networks as they pertain to VoIP systems -Create support documentation surrounding the Sharpen VoIP platform

Genius representative• Offered top tier technical support to Apple customers, while maintaining a professional and friendly persona.• Developed leadership skills while acting as a mentor to other service and support specialists.• Upheld Apple’s quality standards by learning to repair and maintain all Apple products.• Developed leadership skills while acting as a mentor to new hires and fellow an employees.

Service Specialist • Offered top tier technical support to Apple customers, while maintaining a professional and friendly persona.• Upheld Apple’s quality standards by learning to repair and maintain all Apple products.• Acted a trainer in individualized classes set to help Apple customers become more confident in our products• Acted as customer’s first contact in store, while keeping track of scheduled appointments and employee timelines for Genius Bar representatives.

Inventory Specialist• Cooperated with team members to receive, manage, organize, and stock inventory.• Assisted in processing and shipments of Apple parts and products.• Created promoters for the Apple brand through customer service pickups and product knowledge.

Front Desk/Sales• Acted as a front desk monitor by creating positive interactions with both new and existing customers.• Sold membership packages to new clients through facility orientations and demonstrations.• Acted as a consultant to prospective clients and helped place them in fitness programs that best fit their needs.

Physical Therapy and Occupational Therapy Intern• Assisted and shadowed physical and occupational therapists in their daily routines.• Interacted with clients to ensure a positive and efficient recovery.• Worked with key staff to coordinate appointments to maximize time with clients.• Aided clients in the recovery process by helping them regain motor function, strength, and balance.

Swim Lesson Instructor • Instructed students in basic and advanced swim techniques • Taught water safety to children ages 0 – 18• Coordinated swim lessons when coordinator was not available• Monitored outdoor slide to ensure member safety