• Good communicator and confident telephone manner• Excellent organisational skills• Good interpersonal skills including the ability to work within a team, demonstrate initiative and remain effective under pressure• Flexible and adaptable to changing situations• Good troubleshooting and problem-solving ability• Proven Team leader with experience managing a diverse team of engineers.• Monitoring and participating in planned works with onsite and remote 3rd line engineers and OLO’s.• Provide network analysis using appropriate test equipment• Cisco routing and MLS switching, LAN and WAN technologies• Technical proficiency in Cisco Routers/Switches and Firewalls• Interpreting and designing Network Diagrams using Visio and Gns3• Production of HLD/LLD and customer presentation for Bid processing• Working on customer faults both hands on and remote support.• Proficient with Unix, Linux, Solaris, Windows and Apple OS• Installation, Configuration, and Administration Windows server 2003/2008. Holds current Disclosure Scotland Clearance