Andrew Schlepp Email & Phone Number

Yakima, Washington, United States

Greater Seattle Area

• Main point of contact regarding the setup, execution, and delivery of technology shipments worldwide for Amazon Go and provided updates on shipment status through a ticketing system.• Conducted daily tracking and tracing reports of all Amazon Go Technology shipments worldwide using a Transportation Management System. • Monitored and reported all shipment data errors input from our Warehouse Management System. • Lead Bi-weekly meetings with Carrier Account Executives by providing feedback and support.

Greater Seattle Area

• Responsible for reviewing the work of 54 team members as a top performer on the team. Coached team members on how to make best judgement choices for our customers. • Created schedules for all team members worldwide. • Lead process improvement initiatives (Kaizen Event) to provide feedback to software engineers and the knowledge management team in order to improve the tools and SOPs used by our team. • Created and conducted training for a Data Annotations Program. Compiled metrics for the program and created weekly reports for program supervisors. • Member of the Fun Committee in charge of event planning.

Virtual Contact Center (Vcc)

• Maintained a top 10% performance rating while problem solving customer issues via phone, chat and email.• Assigned the specialist title in the Amazon Instant Video and Appstore Tech Support departments.• Recruited to launch the Amazon Business to Business and Tax Exemption Program customer support team in July 2014. • Conducted triage support for the Global IT Support Team during Peak 2014.• Mentored new hires to provide knowledge base support and to bring them in line with company performance standards.

Yakima, Washington Area

• Conducted Supervisor checks on officers in the field, answered escalation requests from officers and dispatch. • Responsible for use of company vehicles and credit cards while on duty.• Created schedules for over 100 guards located throughout Central Washington, created a backup program to handle unforeseen absences by guards.• Lead orientation for new hires and assisted in training of new job duties for officers that were promoted.• Performed in a 24/7 on-call rotation during the weekends.

Yakima, Washington Area

• Scheduled and Coordinated events for range use.• Conducted training seminars for all first-time range users. • Lived on site in company provided housing and maintained facility by repairing target frames, shooting benches, and restocking targets for use. Also included mowing lawn, weeding non-grass areas, and exterminating pests. • Responsible for operating the cash register, QuickBooks bookkeeping, and bank deposits.• Operated company vehicles during execution of daily work tasks on 265 acres of land.